Anteseden dari revisit intention fast casual dining restoran
Info Katalog
File Repositori
Nomor Panggil : 022152052
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2019
Pembimbing 1 : Robert Kristaung
Subyek : Marketing;Food - Quality control
Kata Kunci : service quality, food quality, atmospherics, other customer, perceived value/ price, customer satisf
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2020_TA_MJ_022152052_Halaman-Judul.PDF | 17 | |
| 2. | 2020_TA_MJ_022152052_Bab-1.PDF | 7 | |
| 3. | 2020_TA_MJ_022152052_Bab-2.PDF |
|
|
| 4. | 2020_TA_MJ_022152052_Bab-3.PDF |
|
|
| 5. | 2020_TA_MJ_022152052_Bab-4.PDF |
|
|
| 6. | 2020_TA_MJ_022152052_Bab-5.PDF |
|
|
| 7. | 2020_TA_MJ_022152052_Daftar-Pustaka.PDF | ||
| 8. | 2020_TA_MJ_022152052_Lampiran.PDF |
|
P enelitian ini bertujuan untuk menganalisis pengaruh positif service quality, food quality, atmospherics, other customer, perceived value/ price, customersatis faction, terhadap revisit intention pada fast casual dining restaurant di Jakarta.Metode pengumpulan data menggunakan kuesioner dengan teknik purposive sampling kepada 210 responden yang berkunjung ke restoran fast casual dining diJakarta. Alat analisis yang digunakan untuk menguji validitas adalah confirmatory factor analysis, uji reliabilitas adalah cronbach’s alpha, dan uji hipotesis adalah Structural Equation Model (SEM).Hasil yang didapat dari penelitian ini adalah terdapat pengaruh positif service quality terhadap customer satisfaction. Perceived value/ price berpengaruh positifterhadap customer satisfaction. Customer satisfaction berpengaruh terhadap revisitintention. Food quality tidak berpengaruh positif terhadap customer satisfaction.Atmospherics tidak berpengaruh positif terhadap customer satisfaction. Other customer tidak berpengaruh positif terhadap customer satisfaction.
T his study aims to analyze positive service quality, food quality,atmospherics, other customer, perceived value/ price, customer satisfaction of revisitintention in casual fast dining restaurant in Jakarta. The data collection method useda questionnaire with a purposive sampling technique to 210 respondens who hadvisited casual fast dining restaurant in Jakarta. The data analysis tool used to testvalidity is confirmatory factor analysis, the reliability test is Cronbach’s Alpha, andthe hypothesis test is the Structural Equation Model (SEM).The result obtained from this study are positive service quality of customersatisfaction. Perceived value/ price are positive of customer satisfaction. Customersatisfaction has a positive effect on revisit intention. Food quality does not have apositive effect on customer satisfaction. Atmospherics does not have a positive effecton customer satisfaction. Other customer does not have a positive effect on customersatisfaction.
Pengaruh corporate social responsibility terhadap customer loyalty melalui corporate image dan customer satisfaction
FEB - Usakti
Pengaruh service quality terhadap customer loyalty yang dimediasi customer satisfaction di e-commerce.
FEB - Usakti
Pengaruh customer satisfaction, brand image dan brand love terhadap brand loyalty restoran fast food di jakarta
FEB - Usakti
Pengaruh service quality, perceived value, storeatmosphere terhadap customer satisfaction danpurchase intention
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
Pengaruh interactional fairness terhadap customer satisfaction dan behavioral intention
FEB - Usakti
Analisis pengaruh kualitas jasa terhadap kepuasan pelanggan pada maskapai penerbangan Riau Airlines
FEB - Usakti
Analisis pengaruh praktek TQM terhadap kualitas jasa dan orientasi pasar pada perusahaan jasa
FEB - Usakti
Pengaruh harga, aneka ragam produk, kualitas, dan pelayanan karyawan terhadap kepuasan toko
FEB - Usakti
Pengaruh perceived service quality dan perceived price terhadap repurchase intention pada provider telepon genggam
FEB - Usakti
Pengaruh karakteristik lingkungan pembelian terhadap loyalitas pelanggan melalui kepuasaan pelanggan
FEB - Usakti
Pengaruh customer perceived value dan customer satisfaction terhadap behavioral intention
FEB - Usakti
Pengaruh propensity to trust, satisfaction, perceived quality terhadap loyalty melalui trust
FEB - Usakti
Antecedents dari repurchase intention, word-of-mouth dan feedback pada industri penerbangan low cost carrier
FEB - Usakti
Pengaruh customer satisfaction, inertia dan zone of tolerance terhadap customer loyalty
FEB - Usakti
Pengaruh other customer terhadap corporate image melalui emotional attachment dan consumer company identification
FEB - Usakti
Hubungan jenis transaksi pembayaran dengan kepuasan pelanggan online pada sub forum komunitas otomotif www.kaskus.us
FEB - Usakti
Pengaruh kepuasan kerja terhadap kualitas layanan melalui komitmen organisasi karyawan Hotel Menara Penisula Jakarta
FEB - Usakti
Pengaruh customer knowledge terhadap service quality yang dimediasi oleh customer relationship management
FEB - Usakti
Pengaruh brand service quality, satisfaction, trust dan preference terhadap brand loyalty
FEB - Usakti
Pengaruh PAKSERV terhadap customer satisfaction dan dampaknya terhadap customer loyalty ada Bank Syariah di DKI
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1597)
- FEB (7357)
- FK (2156)
- FKG (3532)
- FTSP (1168)
- FTI (3223)
- FTKE (2524)
- FALTL (2097)
- FSRD (758)