Kualitas pelayanan pada Aston Bogor Hotel & Resort
Info Katalog
File Repositori
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2012
Pembimbing 1 : Luki Adiati Pratomo
Subyek : Sales Promotion - Marketing
Kata Kunci : service quality, customer satisfaction, repurchase intention, and word of mouth.
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2012_TA_MJ_022070168_7.pdf |
|
|
| 2. | 2012_TA_MJ_022070168_6.pdf |
|
|
| 3. | 2012_TA_MJ_022070168_5.pdf |
|
|
| 4. | 2012_TA_MJ_022070168_4.pdf |
|
|
| 5. | 2012_TA_MJ_022070168_3.pdf |
|
|
| 6. | 2012_TA_MJ_022070168_2.pdf |
|
|
| 7. | 2012_TA_MJ_022070168_1.pdf |
|
P elaksanaan magang ini sebagai media yang digunakan untuk menyusun laporan kerja hasil magang, melalui program magang yang diselenggarakan oleh Universitas Trisakti. Program magang ini bertujuan memberikan kesempatan dan pengalaman kepadan mahasiswa untuk mengenal dunia kerja. Magang ditempatkan bagian Sales and Marketing sebagai Public Relation pada Aston Bogor Hotel and Resort, Bogor. Topik yang diangkat dalam laporan magang ini adalah pengaruh kualitas pelayanan terhadap kepuasan konsumen pada Aston Bogor Hotel and Resort. Laporan magang inin menunjukan hubungan kualitas pelayanan Aston Bogor Hotel and Resort dengan kepuasan pelanggan, repurchase intention, dan word-of-mouth.
T his apprentice was conducted as media which is used to compose the findings of apprentice’s report, through the apprentice program which is held by the University of Trisakti. The objective of this program is to give an opportunity and experience to the writer to know the working environment. The apprentice program is in Sales and Marketing as Public Relation of Aston Bogor Hotel & Resort, Bogor. The topic of this program is service quality influence on the customer satisfaction toward Aston Bogor Hotel and Resort. This internship report show the relationship between service quality with customer satisfaction, repurchase intention, and word of mouth.
Pengaruh corporate social responsibility terhadap customer loyalty melalui corporate image dan customer satisfaction
FEB - Usakti
Peran customer engagement dalam memediasi pengaruh gamification terhadap repurchase intention
FEB - Usakti
Pengaruh service quality terhadap customer loyalty yang dimediasi customer satisfaction di e-commerce.
FEB - Usakti
Pengaruh customer satisfaction, brand image dan brand love terhadap brand loyalty restoran fast food di jakarta
FEB - Usakti
Pengaruh service quality, perceived value, storeatmosphere terhadap customer satisfaction danpurchase intention
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
Pengaruh interactional fairness terhadap customer satisfaction dan behavioral intention
FEB - Usakti
Analisis pengaruh kualitas jasa terhadap kepuasan pelanggan pada maskapai penerbangan Riau Airlines
FEB - Usakti
Analisis pengaruh praktek TQM terhadap kualitas jasa dan orientasi pasar pada perusahaan jasa
FEB - Usakti
Pengaruh harga, aneka ragam produk, kualitas, dan pelayanan karyawan terhadap kepuasan toko
FEB - Usakti
Pengaruh perceived service quality dan perceived price terhadap repurchase intention pada provider telepon genggam
FEB - Usakti
Pengaruh karakteristik lingkungan pembelian terhadap loyalitas pelanggan melalui kepuasaan pelanggan
FEB - Usakti
Pengaruh customer perceived value dan customer satisfaction terhadap behavioral intention
FEB - Usakti
Pengaruh propensity to trust, satisfaction, perceived quality terhadap loyalty melalui trust
FEB - Usakti
Antecedents dari repurchase intention, word-of-mouth dan feedback pada industri penerbangan low cost carrier
FEB - Usakti
Pengaruh customer satisfaction, inertia dan zone of tolerance terhadap customer loyalty
FEB - Usakti
Hubungan jenis transaksi pembayaran dengan kepuasan pelanggan online pada sub forum komunitas otomotif www.kaskus.us
FEB - Usakti
Pengaruh kepuasan kerja terhadap kualitas layanan melalui komitmen organisasi karyawan Hotel Menara Penisula Jakarta
FEB - Usakti
Pengaruh customer knowledge terhadap service quality yang dimediasi oleh customer relationship management
FEB - Usakti
Pengaruh brand service quality, satisfaction, trust dan preference terhadap brand loyalty
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1597)
- FEB (7357)
- FK (2156)
- FKG (3532)
- FTSP (1168)
- FTI (3223)
- FTKE (2524)
- FALTL (2097)
- FSRD (758)