Pengaruh service quality terhadap customer loyalty kedai kopi lokal.
Info Katalog
File Repositori
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2025
Pembimbing 1 : Iwan Ekawanto
Pembimbing 2 : Aekram Faisal
Subyek : -
Kata Kunci : Service Quality, Customer Loyalty
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2025_SK_SMJ_022002001234_Halaman-Judul.pdf | 17 | |
| 2. | 2025_SK_SMJ_022002001234_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2025_SK_SMJ_022002001234_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2025_SK_SMJ_022002001234_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2025_SK_SMJ_022002001234_Lembar-Pengesahan.pdf | 4 | |
| 6. | 2025_SK_SMJ_022002001234_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2025_SK_SMJ_022002001234_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2025_SK_SMJ_022002001234_Bab-1.pdf | 9 | |
| 9. | 2025_SK_SMJ_022002001234_Bab-2.pdf | 18 |
|
| 10. | 2025_SK_SMJ_022002001234_Bab-3.pdf | 9 |
|
| 11. | 2025_SK_SMJ_022002001234_Bab-4.pdf | 12 |
|
| 12. | 2025_SK_SMJ_022002001234_Bab-5.pdf | 4 | |
| 13. | 2025_SK_SMJ_022002001234_Daftar-Pustaka.pdf | 4 | |
| 14. | 2025_SK_SMJ_022002001234_Lampiran.pdf |
|
P enelitian ini bertujuan untuk menguji pengaruh Service Quality terhadap Customer Loyalty dengan Customer Satisfaction sebagai variabel mediasi. Penelitian ini dilakukan kepada individu yang membeli kopi dari kedai kopi seperti Janji Jiwa, Kopi Kenangan, dan Point Coffee dalam 4 bulan terakhir sejak penelitian ini dilakukan pada bulan juni 2024. Data penelitian diperoleh melalui kuesioner online (Google Form). Teknik penarikan sampe yang digunakan dalam penelitian ini yaitu purposive sampling. Alat analisis data yang digunakan adalah Structural Equation Model (SEM).
T his study aims to test the effect of Service Quality on Customer Loyalty with Customer Satisfaction as a mediating variable. This study was conducted on individuals who bought coffee from coffee shops such as Janji Jiwa, Kopi Kenangan, and Point Coffee in the last 4 months since this study was conducted in June 2024. Research data was obtained through an online questionnaire (Google Form). The sampling technique used in this study was purposive sampling. The data analysis tool used was the Structural Equation Model (SEM).
Pengaruh corporate social responsibility terhadap customer loyalty melalui corporate image dan customer satisfaction
FEB - Usakti
Pengaruh confidence benefit dan special treatment benefit terhadap commitment dan customer loyalty
FEB - Usakti
Pengaruh offline experience terhadap customer loyalty serta dampaknya pada brand equity
FEB - Usakti
Pengaruh service quality terhadap customer loyalty yang dimediasi customer satisfaction di e-commerce.
FEB - Usakti
Pengaruh service quality, perceived value, storeatmosphere terhadap customer satisfaction danpurchase intention
FEB - Usakti
Pengaruh social media promotion terhadap customer loyalty melalui commitment, trust dan satisfaction
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
Analisis pengaruh kualitas jasa terhadap kepuasan pelanggan pada maskapai penerbangan Riau Airlines
FEB - Usakti
Analisis pengaruh praktek TQM terhadap kualitas jasa dan orientasi pasar pada perusahaan jasa
FEB - Usakti
Pengaruh perceived service quality dan perceived price terhadap repurchase intention pada provider telepon genggam
FEB - Usakti
Pengaruh karakteristik lingkungan pembelian terhadap loyalitas pelanggan melalui kepuasaan pelanggan
FEB - Usakti
Pengaruh propensity to trust, satisfaction, perceived quality terhadap loyalty melalui trust
FEB - Usakti
Pengaruh customer satisfaction, inertia dan zone of tolerance terhadap customer loyalty
FEB - Usakti
Hubungan antara relationship quality, cooperation dan customer loyalty pada bisnis waralaba
FEB - Usakti
Pengaruh kepuasan kerja terhadap kualitas layanan melalui komitmen organisasi karyawan Hotel Menara Penisula Jakarta
FEB - Usakti
Pengaruh customer knowledge terhadap service quality yang dimediasi oleh customer relationship management
FEB - Usakti
Pengaruh brand service quality, satisfaction, trust dan preference terhadap brand loyalty
FEB - Usakti
Pengaruh PAKSERV terhadap customer satisfaction dan dampaknya terhadap customer loyalty ada Bank Syariah di DKI
FEB - Usakti
Pengaruh pengetahuan pelanggan terhadap kualitas pelayanan melalui manajemen hubungan pelanggan
FEB - Usakti
Pengaruh service quality terhadap customer loyalty melalui customer satisfaction (dalam konteks m-Banking)
FEB - Usakti
Pengaruh product quality dan value for money terhadap cognitive satisfaction, dan dampaknya terhadap customer loyalty
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1764)
- FEB (7640)
- FK (2276)
- FKG (3679)
- FTSP (1207)
- FTI (3547)
- FTKE (2572)
- FALTL (2121)
- FSRD (762)