Peran Level of education dalam emoderasi pengaruh attitude, trust, subjective norms dan beliefs about CSR terhadap Green Hotel Loyalty
P enelitian ini menguji peran Level of Education dalam memoderasi pengaruh attitude,trust, subjective norms dan beliefs about CSR terhadap green hotel loyalty. Sampel yang digunakan adalah sebanyak 140 responden yang pernah menginap di hotel yang berbasis green marketing. Analisis data dilakukan dengan menggunakan analisis regresi berganda. Hasil penelitian menunjukkan bahwa level of education dari konsumen green hotel memiliki pengaruh moderasi dalam hubungan attitude, trust, subjective norms dan beliefs about CSR terhadap loyalty konsumen hotel berbasis green marketing.
T his study examines the role of level of education in moderating effect of attitude, trust, subjective norms and beliefs about CSR on green hotel loyalty. The sample used is as many as 140 respondents who had stayed at the hotel based on green marketing. Data analysis was done by using multiple regression analysis. The results show that the level of education of green hotel consumers has a moderating influence in attitude, trust, subjective norms and beliefs about CSR toward the loyalty of green hotel-based hotel consumers.