Antecedents dari customer equity
P enelitian ini bertujuan untuk menganalisis antecedents dari customer equity. Metode pengumpulan data menggunakan kuesioner dengan teknik purposive sampling kepada 100 responden penikmat kopi. Alat analisis data yang digunakan adalah Structural Equation Model (SEM), sedangkan uji reliabilitas adalah Cronbach’s Alpha. Hasil penelitian ini menunjukkan bahwa brand trust berpengaruh positif terhadap brand loyalty, brand loyalty berpengaruh positif terhadap customer equity.Peneliti selanjutnya disarankan untuk meganalisis perusahaan e-commerce online shop dan menambahkan variabel brand equity.
T he objective of the empirical study is to analyze antecedents of customer equity.Data collection method that used was questionnaire with purposive samplingtechnique to 100 respondent like coffee . The data analysis tool that used was Structural Equation Model (SEM), while the reliability test was cronbach’s alpha.The results shows that brand trust has a positive effect on brand loyalty, brand loyalty has a positive effect on customer equity.For future researchers are suggested to analysis other online shop e-commerce and added variable brand equity.