Antecedent behavioral intent pada mobile banking
Info Katalog
File Repositori
Nomor Panggil : 2019_TA_MJ_022151005
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2019
Pembimbing 1 : Willy Arafah
Subyek : Consumer behavior;Banks and banking - Mobile.
Kata Kunci : perceived usefulness, perceived ease of use, perceived credibility, perceived risk, structural assur
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2019_TA_MJ_022151005_Halaman-Judul.pdf | 18 | |
| 2. | 2019_TA_MJ_022151005_Bab-1.pdf | 8 | |
| 3. | 2019_TA_MJ_022151005_Bab-2.pdf |
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| 4. | 2019_TA_MJ_022151005_Bab-3.pdf |
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| 5. | 2019_TA_MJ_022151005_Bab-4.pdf |
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| 6. | 2019_TA_MJ_022151005_Bab-5.pdf |
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| 7. | 2019_TA_MJ_022151005_Daftar-Pustaka.pdf | ||
| 8. | 2019_TA_MJ_022151005_Lampiran.pdf |
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P enelitian ini bertujuan menguji dan menganalisis pengaruh PerceivedUsefulness, Perceived Ease of Use, Perceived Credibility, Perceived Risk, StructuralAssurance, dan User Satisfaction terhadap Behavioral Intention pada applikasiMobile Banking. Penelitian ini menggunakan sampel berjumlah 260 responden yangpernah menggunakan applikasi mobile banking. Analisis data dilakukan denganmenggunakan analisis Structural Equation Model (SEM). Hasil dari penelitian iniadalah (1) Perceived Usefulness memiliki pengaruh positif terhadap UserSatisfaction, (2) Perceived Ease of Use memiliki pengaruh positif terhadap UserSatisfaction, (3) Perceived Credibility tidak memiliki pengaruh terhadap UserSatisfaction, (4) Perceived Risk memiliki pengaruh positif terhadap UserSatisfaction, (5) Structural Assurance memiliki pengaruh positif terhadap UserSatisfaction, (6) User Satisfaction tidak memiliki pengaruh positif terhadap UserSatisfaction.
T his study aims to examine and analyze the influence of Perceived Usefulness,Perceived Ease of Use, Perceived Credibility, Perceived Risk, Structural Assurance,and User Satisfaction on Behavioral Intention in Mobile Banking application. Thisstudy used a sample of 260 respondents who had once used the mobile bankingapplication. The data is analyzed by using the Structural Equation Model (SEM)method. The results of this study are (1) Perceived Usefulness has an positiveinfluence on User Satisfaction, (2) Perceived Ease of Use has an positive influenceon User Satisfaction, (3) Perceived Credibility has no effect on User Satisfaction, (4)Perceived Risk has an positive influence on User Satisfaction, (5) StructuralAssurance has an positive influence on User Satisfaction, (6) User Satisfaction hasno effect on Behavioral Intention.
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