Konsekuensi dari utilitarian value, technicality, dan perceived risk terhadap mobile payment need recognition
Info Katalog
File Repositori
Nomor Panggil : 022002006502
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2022
Pembimbing 1 : Fatik Rahayu
Subyek : Mobile commerce;Consumer satisfaction
Kata Kunci : utilitarian value, technicality, perceived risk, consumer satisfaction, need recognition
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2022_TA_SMJ_022002006502_Halaman-Judul.pdf | 10 | |
| 2. | 2022_TA_SMJ_022002006502_Lembar-Pengesahan.pdf | 6 | |
| 3. | 2022_TA_SMJ_022002006502_Bab-1-Pendahuluan.pdf | 7 | |
| 4. | 2022_TA_SMJ_022002006502_Bab-2-Tinjauan-Pustaka.pdf | 9 |
|
| 5. | 2022_TA_SMJ_022002006502_Bab-3-Metode-Penelitian.pdf | 14 |
|
| 6. | 2022_TA_SMJ_022002006502_Bab-4-Analisis-dan-Pembahasan.pdf | 11 |
|
| 7. | 2022_TA_SMJ_022002006502_Bab-5-Kesimpulan.pdf | 4 |
|
| 8. | 2022_TA_SMJ_022002006502_Daftar-Pustaka.pdf | 3 | |
| 9. | 2022_TA_SMJ_022002006502_Lampiran.pdf | 18 |
|
P enelitian ini bertujuan untuk menguji dan menganalisis konsekuensi dari utilitarian value, technicality dan perceived risk terhadap consumer satisfaction dan needrecognition pada penggunaan mobile payment. Penelitian ini menggunakan dataprimer dalam bentuk kuesioner. Teknik pengambilan sampel yang digunakan yaitupurposive sampling yang diberikan kepada 210 responden yang telah menggunakanlayanan mobile payment. Data dianalisis menggunakan SEM melalui programAMOS. Hasil dari penelitian ini adalah : (1) Utilitarian Value berpengaruh positifterhadap Consumer Satisfaction, (2) Technicality tidak berpengaruh negatif terhadapConsumer Satisfaction, (3) Perceived Risk tidak berpengaruh negatif terhadapConsumer Satisfaction, dan (4) Need Recognition berpengaruh positif terhadapConsumer Satisfaction.
T he purpose of this study was to examine and analyze the consequences of utilitarianvalue, technicality and perceived risk on consumer satisfaction and need recognitionon the use of mobile payments. The study used primary data in the form ofquestionnaires. The sampling technique used is purposive sampling given to 210respondents who have used mobile payment services. The data were analyzed usingSEM through the AMOS program. The results of this study are: (1) Utilitarian Valuehas a positive effect on Consumer Satisfaction, (2) Technicality has no negativeeffect on Consumer Satisfaction, (3) Perceived Risk has no negative effect onConsumer Satisfaction, and (4) Need Recognition has a positive effect on ConsumerSatisfaction.
Pengaruh perceived usefulness, perceived easy of use dan perceived risk terhadap attitude towards online shopping
FEB - Usakti
Pengaruh logistic performance terhadap consumer loyalty melalui store image dan consumer satisfaction pada sociolla
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
Pengaruh perceived price offer fairness dan pricing procedure fairness terhadap satisfaction with the purchase
FEB - Usakti
Pengaruh utilitarian value dan hedonic value terhadap behavioral intention melalui customer satisfaction
FEB - Usakti
Pengaruh perceived benefit dan perceived risk terhadap continuance intention penggunaan fintech mobile payment
FEB - Usakti
Pengaruh workplace spirituality dan trust terhadap knowledge sharing behavior dengan mediasi perceived risk
FEB - Usakti
Pengaruh service quality, website quality, brand reputation, trust, dan perceived risk terhadap purchase intention
FEB - Usakti
Pengaruh perceived usefulness of online reviews, trust, perceived risk terhadap online purchase intention
FEB - Usakti
Pengaruh electronic word of mouth, trust inclination terhadap purchase intention pada media online
FEB - Usakti
Pengaruh product ouality, utilitarian value, hedonic value, customer satisfaction terhadap repurchase intention
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1597)
- FEB (7357)
- FK (2156)
- FKG (3532)
- FTSP (1168)
- FTI (3223)
- FTKE (2524)
- FALTL (2097)
- FSRD (758)