DETAIL KOLEKSI

Anteseden customer intention to use pada online food delivery


Oleh : Hidan Bayu Krishna

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2024

Pembimbing 1 : Ina Octaviana Matusin

Subyek : Intention - Customer;Food delivery services - Online

Kata Kunci : online food delivery, perceived usefulness, price saving benefit, time saving benefit, food safety.

Saat ini file hanya dapat diakses dari perpustakaan.

Status : Lengkap

P enelitian ini bertujuan untuk menganalisis pengaruh perceived usefulness, time savingbenefit, price saving benefit, dan food safety risk perception terhadap customer intention touse. Penelitian ini dilakukan pada individu yang sudah pernah melakukan pembelian 6 kalidalam 1 tahun terakhir pada aplikasi online food delivery seperti Grab Food, Go Food, danShopee Food. Data penelitian diperoleh melalui kuesioner online (google form). Teknikpenarikan sampel yang digunakan dalam penelitian ini yaitu purposive sampling. Alatanalisis data yang digunakan adalah Structural Equation Model (SEM).Hasil penelitian ini menyimpulkan bahwa variabel perceived usefulness, time saving benefit,price saving benefit, dan food safety risk perception berpengaruh positif terhadap customerintention to use.

T hisresearch aimsto analyze the influence of perceived usefulness, time saving benefit, pricesaving benefit, and food safety risk perception on customer intention to use. This researchwas conducted on individuals who had made purchases 6 times in the last year on onlinefood delivery applications such as Grab Food, Go Food, and Shopee Food. Research datawas obtained through an online questionnaire (google form). The sampling technique usedin thisresearch is purposive sampling. The data analysistool used is the Structural EquationModel (SEM).The results of this research conclude that the variables perceived usefulness, time savingbenefit, price saving benefit, and food safety risk perception have a positive effect oncustomer intention to use.

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