Anteseden dari brand loyalty
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T he purpose of this study was to analyze brand communication, brand image,brand trust and brand loyalty at Starbucks in Jakarta. Data obtained bydistributing questionnaires to 195 respondents in Jakarta, which have madepurchase on Starbucks at least 6 months. The data used is the cross-sectional dataand using purposive sampling as a method sampling. The analysis tool used isstructural equation modeling (SEM).The test results indicate the hypothesis of brand communication and brand imagehas positive effect on brand loyalty through brand trust. The research hadimplications for the company Starbucks to increase loyalty on customers mind, thecompany must pay attention to such variables as brand communication, brandimage and brand trust.