Pengaruh proses manajemen pengetahuan terhadap kinerja organisasi yang dimediasi oleh inovasi produk dan inovasi proses pada karyawan yang kekerja pada PT Sinar Sosro di Jakarta
P enelitian ini bertujuan untuk menganalisis secara empiris pengaruh prosesmanajemen pengetahuan terhadap kinerja operasional melalui inovasi produk daninovasi proses.Data dikumpulkan dari 240 karyawan divisi operasional PT. Sinar Sosroyang berlokasi di Jakarta terkumpul sebanyak 150 karyawan divisi operasionalPT. Sinar Sosro yang berlokasi di Jakarta sebagai responden. Teknik pengumpulandata yang digunakan adalah purposive sampling. Metode analisis datamenggunakan model persamaan struktural melalui program AMOS versi 7.Hasil dari penelitian menunjukan bahwa, (1) Terdapat pengaruh prosesmanajemen pengetahuan terhadap inovasi produk. (2) Terdapat pengaruh prosesmanajemen pengetahuan terhadap inovasi proses. (3) terdapat pengaruh prosesmanajemen pengetahuan terhadap kinerja operasinal. (4) Terdapat pengaruhinovasi proses terhadap kinerja operasional. (5) Terdapat pengaruh inovasi prosesterhadap kinerja operasional. (6) Terdapat pengaruh proses manajemenpengetahuan terhadap kinerja operasional melalui inovasi produk. (7) Terdapatpengarruh proses manajemen pengetahuan terhadap kinerja operasional melaluiinovasi proses.
T he purpose of this research is to analyze the influence of knowledgemanagement processes on operational performance through product innovationand process innovation.Data were collected from 240 employees of PT. Sinar Sosro located inJakarta collected as many as 150 employees of the operational division of PT.Sinar Sosro located in Jakarta as the respondent. Data collection technique used ispurposive sampling. Method of data analysis using model of structural equationthrough program of AMOS version 7.The result of research shows that, (1) There is influence of knowledgemanagement process to product innovation. (2) There is influence of knowledgemanagement process on process innovation. (3) there is influence of knowledgemanagement process to operasinal performance. (4) There is influence of processinnovation on operational performance. (5) There is influence of processinnovation on operational performance. (6) There is influence of knowledgemanagement process on operational performance through product innovation. (7)There is an influence of science management process on operational performancethrough process innovation.