Pengaruh yang dirasakan social media marketing elemen pada consumer brand engagement dan brand knowledge.
P enelitian ini bertujuan untuk menguji dan menganalisis Pengaruh elemen pemasaran media sosial (Entertainment, Pleasure, electronic word-of-mouth (EWOM) dan trendiness), terhadap consumer brand engagement dan brand knowledge). Pada produk smarthpone di indonesia khususnya di Jabodetabek. Juga melihat pengaruh Consumer brand engagement terhadap brand knowledge yang didalamnya terdapat brand awareness dan juga brand Image. Data diperoleh dari hasil kuesioner yang disebarkan kepada 267 responden dengan menggunakan Google Forms. Pengujian dilakukan dengan menggunakan analisis Structural Equation Model (SEM). Hasil penelitian menunjukan : Pleasure terbukti memediasi pengaruh antara Entertainment dan Consumer Brand Engagement, Terdapat pengaruh EWOM terhadap Consumer Brand Engagement, Terdapat Pengaruh Trendiness terhadap Consumer Brand Engagement, Terdapat pengaruh Consumer Brand Engagement terhadap Brand Awareness, Terdapat Pengaruh Consumer Brand Engagement terhadap Brand Image.
T his study aims to examine and analyze the effect of social media marketing elements (Entertainment, Pleasure, electronic word-of-mouth (EWOM) and trendiness), on consumer brand engagement and brand knowledge). On smartphone products in Indonesia, especially in Jabodetabek. Also look at the influence of consumer brand engagement on brand knowledge which includes brand awareness and brand image. Data obtained from the results of questionnaires distributed to 267 respondents using Google Forms. Tests were carried out using Structural Equation Model (SEM) analysis.The results show: Pleasure is proven to mediate the influence between Entertainment and Consumer Brand Engagement, There is an influence of EWOM on Consumer Brand Engagement, There is an influence of Trendiness on Consumer Brand Engagement, There is an influence of Consumer Brand Engagement on Brand Awareness, There is an Influence of Consumer Brand Engagement on Brand Image.