DETAIL KOLEKSI

Peran mediasi dari brand passion, self-brand connection dan brand affection terhadap hubungan brand experience dan brand loyalty


Oleh : Masdi

Info Katalog

Nomor Panggil : 022001701112

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2021

Pembimbing 1 : Aekram Faisal

Subyek : Brand name products - Marketing

Kata Kunci : experience, mood, self-connection formation, brand affection and loyalty

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2021_TA_SMJ_022001701112_Halaman-Judul.pdf 11
2. 2021_TA_SMJ__02200170111-Lembar-Pengesehan.pdf 15
3. 2021_TA_SMJ_022001701112_Bab-1-Pendahuluan.pdf 9
4. 2021_TA_SMJ_022001701112_-Bab-2-Tinjauan-Pustaka.pdf
5. 2021_TA_SMJ_022001701112_Bab-3-Metodologi-Penelitian.pdf
6. 2021_TA_SMJ__022001701112_Bab-4--Analisis-dan-Pembahsan.pdf
7. 2021_TA_SMJ__022001701112_Bab-5-Kesimpulan.pdf
8. 2021_TA_SMJ__022001701112_Daftar-Pustaka.pdf 4
9. 2021_TA_SMJ__022001701112_Lampiran.pdf

P enelitian ini bertujuan untuk mengetahui bagaimana pengaruh suasana hati pembentukan koneksi diri dan kasih sayang ikatan konsumen terhadap Merek Smartphone Samsung yang menghasilkan pengalaman serta loyalitas pada konsumen.Metode Data yang digunakan dalam penelitian ini merupakan data primer, yaitu data yang dikumpulkan secara langsung tanpa perantara.penelitian ini dilakukan dengan cara menyebarkan kuesioner dengan teknik purposive sampling menyebarkan kepada 350 responden yang pernah membeli atau masih aktif menggunakan Merek Smartphone Samsung.Alat analisis data yang digunakan yaitustructural equation model (SEM) melalui program AMOS dan SPSS, sedangkan uji reliabilitas adalah Cronbach’s Alpha. Berdasarkan pengujian hipotesis yang diperoleh hasil Brand experience berpengaruh positif terhadap Brand Loyalty, Brand Passion memediasi berpengaruh positif terhadap Brand experiencedan Brand loyalty, Self-brand Connection memediasi berpengaruh positif terhadap Brand experiencedan Brand Implikasi manajerial dalam penelitian ini mempertahankan pengalaman dirasakan baik hal utama untuk mencapai Merek Smartphone Samsung untuk membangun ikatan terhadap konsumen, keunikan dimiliki Merek Smartphone Samsung memunculkan suasana hati keinginan konsumen memberikan pengaruh signifikan niat pembelian. Jika dianggap unik dari pesaing, itu akan menimbulkan respon baik dari penilaian konsumen terhadap fitur yang membedakan lainnya, mempertahankan nama baik merek serta kualitas dan layanan akan menghasilkan kasih sayang Merek Smartphone Samsungmemberikan layanan-layanan baru yang memudahkan dan memuaskan konsumen agar setia akan menghasilkan loyalitas baik

T his study aims to determine how the influence of the mood of the formation of self-connection and affection of consumers' bonds to the Samsung Smartphone Brand which results in experience and loyalty to consumers. Methods The data used in this study is primary data, namely data collected directly without intermediaries. This research was conducted by distributing questionnaires using a purposive sampling technique to distribute to 350 respondents who have purchased or are still actively using the Samsung Smartphone Brand.The data analysis tool used is the structural equation model (SEM) through the AMOS and SPSS programs, while the reliability test is Cronbach's Alpha. Based on hypothesis testing, the results obtained that Brand experience has a positive effect on Brand Loyalty, Brand Passion mediates a positive effect on Brand experience and Brand loyalty, Self-brand Connection mediates a positive effect on Brand experience and Brand loyalty, Brand Affection mediates a positive effect on Brand experience and Brand loyalty.The managerial implication in this study is maintaining a good perceived experience, the main thing to achieve the Samsung Smartphone Brand is to build bonds with consumers, the uniqueness of the Samsung Smartphone Brand raises the mood of the consumer's desire to have a significant influence on purchase intention. If it is considered unique from competitors, it will cause a good response from consumers' assessments of other distinguishing features, maintaining the good name of the brand and quality and service will generate affection. The Samsung Smartphone brand provides new services that make it easy and satisfy consumers so that they will be loyal and will generate loyalty good

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