DETAIL KOLEKSI

Anteseden dan konsekuensi online impulsive buying.


Oleh : Hana Rafidah Ashillah Azzah

Info Katalog

Subyek : Internet marketing;Purchasing

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2024

Pembimbing 1 : Kurniawati

Kata Kunci : Online Impulsive Buying, Post Purchase Dissonance, Hedonic Motivation, Fear of Missing Out, Material

Saat ini file hanya dapat diakses dari perpustakaan.

Status : Lengkap

P Penelitian ini bertujuan untuk menguji pengaruh Hedonic Motivation, Fear of Missing Out, Materialism, Website Quality, dan Online Review terhadap Online Impulsive Buying dan pengaruh Online Impulsive Buying terhadap Post Purchase Dissonance pada Gen Z pengguna platform e-commerce Shopee, Tokopedia, Lazada, Blibli, dan Bukalapak di Indonesia. Metode pengambilan sampel yang digunakan dalam penelitian ini adalah non-probability sampling dengan menggunakan teknik purposive sampling. Data yang diolah diperoleh dari 200 responden dan dianalisis menggunakan metode Structural Equation Modeling (SEM). Hasil penelitian ini menunjukkan bahwa terdapat pengaruh positif Website Quality, Fear of Missing Out, dan Hedonic Motivation terhadap Online Impulsive Buying. Terdapat pengaruh positif Online Impulsive Buying terhadap Post Purchase Dissonance. Tidak ada pengaruh Materialism dan Online Review terhadap Online Impulsive Buying. Pada penelitian ini ditemukan bahwa Website Quality memiliki pengaruh paling kuat dalam meningkatkan Online Impulsive Buying, serta Online Impulsive Buying sangat berpengaruh positif terhadap Post Purchase Dissonance. Untuk meningkatkan Website Quality, praktisi e-commerce dapat menampilkan desain yang menarik secara visual seperti tata letak yang baik, interaksi yang jelas dan mudah dipahami, serta navigasi halaman yang mudah pada situs e-commerce untuk meningkatkan pembelian konsumen di e-commerce. Untuk mengurangi Post Purchase Dissonance, praktisi e-commerce dapat memberikan informasi detail tentang produk untuk mengurangi kemungkinan Post Purchase Dissonance pada konsumen yang dapat memicu reaksi emosional negatif dan menyebabkan konsumen memberikan keluhan, beralih merek, dan mengambil tindakan hukum terhadap penjual e-commerce.

T The study aims to test the influence of Hedonic Motivation, Fear of Missing Out, Materialism, Website Quality, and Online Review on Online Impulsive Buying and the impact of Online Impulsive Buying on Post Purchase Dissonance on Generation Z users of e-commerce platforms Shopee, Tokopedia, Lazada, Blibli, and Bukalapak in Indonesia. The sampling method used in this study is non-probability samplings using purposive sampling techniques. The data was obtained from 200 respondents and analyzed using the Structural Equation Modeling (SEM) method. The results show that there is a positive influence of Website Quality, Fear of Missing Out, and Hedonic Motivation on Online Impulsive Buying. There is a positive influence of Online Impulsive Buying on Post Purchase Dissonance. There is no influence of Materialism and Online Review on Online Impulsive Buying. In this study it was found that Website Quality has the strongest influence in increasing Online Impulsive Buying, as well as Online Impulsive Buying has a very positive influence on Post Purchase Dissonance. To improve Website Quality, e-commerce practitioners can display visually attractive designs such as good layouts, clear and easy to understand interactions, as well as easy page navigation on e-commerce sites to increase consumers purchase in e-commerce. To reduce Post Purchase Dissonance, e-commerce practitioners can provide detailed information about a product to reduce the likelihood of Post Purchase Dissonance in consumers that can trigger negative emotional reactions and cause consumers to make complaints, change brands, and take legal action against e-commerce sellers.

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