Pengaruh perceived enjoyment, perceived usefullness, dan social support terhadap continued social commerce intention
P Penelitian ini bertujuan untuk menguji dan menganalisis pengaruh perceived enjoyment, perceived usefulness, dan social support terhadap continued social commerce intention. Metode teknik pengumpulan data yang digunakan adalah non-probability sampling dengan metode penarikan sampel purposive sampling. Sampel yang digunakan dalam penelitian ini adalah 190 pengguna yang melakukan transaksi jual beli di social commerce minimal satu kali dalam tiga bulan terakhir. Pengujian hipotesis dilakukan dengan metode Structural Equation Model (SEM) dengan bantuan software AMOS. Hasil dari penelitian ini menunjukkan bahwa terdapat pengaruh positif perceived usefulness dan informational social support terhadap continued social commerce intention. Hasil penelitian juga menunjukkan terdapat pengaruh positif perceived enjoyment terhadap perceived usefulness dan emotional social support terhadap informational social support. Hasil lainnya menunjukkan perceived enjoyment dan emotional social support tidak berpengaruh terhadap continued social commerce intention. Keterbatasan penelitian ini adalah hanya menggunakan lima variabel dan belum memisahkan responden berdasarkan tingkat adopsi terhadap inovasi dari social commerce. Sehingga saran yang dapat direkomendasikan untuk penelitian yang akan datang adalah untuk dapat menambahkan variabel trust, satisfaction, customer loyalty dan melakukan kajian mengenai perbedaan antar kelompok individu berdasarkan tingkat adopsinya terhadap inovasi.
T This study aims to examine and analyze the effect of perceived enjoyment, perceived usefulness, and social support on continued social commerce intention. The data collection method used is non-probability sampling with a purposive sampling method. The sample used in this study was 190 respondents who made buying and selling transactions on social commerce at least once in the last three months. Hypothesis testing was carried out using the Structural Equation Model (SEM) method with the help of AMOS software. This study's results indicate a positive influence of perceived usefulness and informational social support on continued social commerce intention. The results also show a positive effect of perceived enjoyment on perceived usefulness and emotional social support on informational social support. Other results show that perceived enjoyment and emotional social support do not impact continued social commerce intention. The limitation of this study is that it only uses five variables and has yet to separate respondents based on the level of adoption of innovation from social commerce. Suggestions for future research are to add variable trust, satisfaction, customer loyalty and conduct studies on differences between groups of individuals based on their level of adoption of innovations.