Pengaruh workplace ostracism dan perceived organizational support terhadap turnover intention dan job satisfaction sebagai variable mediasi di multinational corporation.
A ABSTRAKTujuan penelitian ini yaitu untuk menganalisis pengaruh workplace ostracism dan perceived organizational support terhadap turnover intention dan job satisfaction sebagai variabel mediasi di PT. XYZ Group.Penelitian ini menggunakan assosiatif dengan pendekatan kuantitatif dengan desain cross sectional. Teknik pengumpulan data yang digunakan yaitu kuesioner (angket) dan studi kepustakaan. Populasi penelitian ini adalah karyawan PT. XYZ Group yang meliputi 3 anak perusahaan, dengan anggota populasi 10.108 karyawan, dan sampel yang akan diambil oleh peneliti berjumlah 384,77 kemudian dibulatkan menjadi 385 responden. Metode analisa data yang digunakan yaitu Structural Equation Modeling (SEM), tahapan pemodelan Structural Equation Modeling (SEM) Menggunakan Software AMOS, uji hipotesis, dan analisis jalur.Hasil penelitian ini menunjukkan bahwa workplace ostracism memiliki pengaruh negatif yang signifikan terhadap job satisfaction dan pengaruh positif yang signifikan terhadap turnover intention di PT. XYZ Group. Job satisfaction berperan sebagai mediator dalam pengaruh antara workplace ostracism dan turnover intention. Sementara itu, perceived organizational support berpengaruh positif dan signifikan terhadap job satisfaction, namun tidak berpengaruh signifikan terhadap turnover intention. Job Satisfaction yang tinggi terbukti mengurangi Turnover intention pekerjaan.Hasil penelitian ini memiliki implikasi penting bagi manajemen PT. XYZ Group. Pertama, untuk mengurangi turnover intention, perusahaan perlu mengatasi masalah workplace ostracism dengan menciptakan lingkungan kerja yang inklusif misalnya gathering antar karyawan dan kumpul bersama. Kedua, meningkatkan perceived organizational support melalui perusahaan memberikan ketika karyawan memiliki masalah. Manajemen juga harus fokus pada peningkatan Job Satisfaction karyawan sebagai strategi utama untuk mempertahankan tenaga kerja yang ada dengan memberikan kesempatan promosi yang adil.Kata kunci : workplace ostracism, perceived organizational support, turnover intention, job satisfaction
A ABSTRACTThe aim of this research is to analyze the influence of workplace ostracism and perceived organizational support on turnover intention and job satisfaction as mediating variables at PT. XYZ Group.This research uses an associative quantitative approach with a cross sectional design. The data collection techniques used were questionnaires and literature study. The population of this research is employees of PT. XYZ Group, which includes 3 subsidiaries, has a population of 10,108 employees, and the sample taken by researchers is 384.77, then rounded up to 385 respondents. The data analysis method used is Structural Equation Modeling (SEM), Structural Equation Modeling (SEM) modeling stages using AMOS software, hypothesis testing, and path analysis.The results of this study show that workplace ostracism has a significant negative influence on job satisfaction and a significant positive influence on turnover intention at PT. XYZ Group. Job satisfaction acts as a mediator in the influence between workplace ostracism and turnover intention. Meanwhile, perceived organizational support has a positive and significant effect on job satisfaction, but does not have a significant effect on turnover intention. High job satisfaction has been proven to reduce the intention to change jobs.The results of this research have important implications for PT management. XYZ Group. First, to reduce turnover intention, companies need to overcome the problem of workplace isolation by creating an inclusive work environment, for example gatherings between employees and getting together. Second, increase perceived organizational support through the company providing it when employees have problems. Management must also focus on increasing employee job satisfaction as the main strategy to retain the existing workforce by providing fair promotion opportunities.Keywords: workplace ostracism, perceived organizational support, turnover intention, job satisfaction