Pengaruh promosi harga, tanggung jawab sosial perusahaan, dan pemasaran media sosial terhadap word of mouth ( studi kasus Gofood)
P Penelitian ini bertujuan menguji dan menganalisa pengaruh promosi harga, tanggung jawab sosial perusahaan, dan pemasaran media sosial terhadap word of mouth . Objek penelitian ini adalah pengguna gofood . Metode yang digunakan dalam penelitian ini adalah non-probability sampling dengan teknik purposive sampling kepada 308 responden. Teknik pengumpulan data menggunakan kuesioner (Google form). Data yang diperoleh dianalisis dengan Spss dan Structural Equation Model (SEM) dengan bantuan AMOS. Hasil dari penelitian ini menunjukkan terdapat pengaruh positif social media marketing terhadap word of mouth, terdapat pengaruh positif corporate social responsibility terhadap word of mouth, terdapat pengaruh positif price promotion terhadap proses word of mouth. penelitian selanjutnya diharapkan menambahkan variabel lainnya seperti Quality service , Brand image , Quality product , Loyalitas pelanggan dan berbagai macam variabel lain yang mungkin juga berpengaruh terhadap word of mouth dan selanjutnya dapat membandingkan antara dua jenis media e-commerce yang berbeda yang juga lagi naik di indonesia seperti layanan shoopefood
T This study aims to examine and analyze the effect of price promotion, corporate social responsibility, and social media marketing on word of mouth promotion. The object of this research is gofood users. The method used in this research is non-probability sampling with purposive sampling technique to 308 respondents. Data collection techniques using a questionnaire (Google form). The data obtained were analyzed with SPSS and Structural Equation Model (SEM) with the help of AMOS. The results of this study indicate that there is a positive influence of social media marketing on word of mouth, there is a positive influence of corporate social responsibility on word of mouth, there is a positive influence of price promotion on the process of word of mouth. Future research is expected to add other variables such as quality service, brand image, product quality, customer loyalty and various other variables that may also affect word of mouth and then be able to compare between two different types of e-commerce media which are also on the rise in Indonesia. like the shoppefood service