Pengaruh social media marketing terhadap brand awareness dan customer acquisition outlet makanan cepat saji pada generasi Y dan Z di Jakarta
P Penelitian ini bertujuan untuk menganalisis pengaruh dari Social Media terhadap Brand Awareness dan Customer Acquisition. Sampel yang digunakan dalam penelitian ini berjumlah 280 responden yang dikumpulkan dengan menggunakan metode purposive sampling. Alat analisis data yang digunakan untuk pengujian validitas, reliabilitas, dan hypothesis testing menggunakan Software SPSS sedangkan untuk Structural Equation Model (SEM) melalui program Software AMOS. Hasil penelitian ini mennjukan bahwa Social Media berpengaruh positif terhadap Brand Awareness. Social Media berpengaruh positif terhadap Customer Acquisition. Brand Awareness tidak terdapat berpengaruh positif terhadap terhadap Customer Acquisition Penelitian selanjutnya disarankan untuk menambah variabel lainnya seperti Purchase Intention, Brand Loyalty, Brand Trust, dan Customer Behavior (Bushara et al., 2023)
T This study aims to analyze the impact of Social Media on Brand Awareness and Customer Acquisition. The sample used in this research consisted of 280 respondents collected using purposive sampling method. The data analysis tools used for validity testing, reliability, and hypothesis testing were SPSS software, while Structural Equation Modeling (SEM) was conducted through AMOS software. The results of this study indicate that Social Media has a positive influence on Brand Awareness and Customer Acquisition. However, Brand Awareness does not have a positive impact on Customer Acquisition. For further research, it is suggested to add other variables such as Purchase Intention, Brand Loyalty, Brand Trust, and Customer Behavior (Bushara et al., 2023).