Anteseden dan konsekuensi dari “Customer Brand Engagementâ€
T Tujuan penelitian ini adalah menganalisa pengaruh Interactivity, Informativeness,Trendiness, Customer brand engagement terhadap Brand Loyalty. Teknikpengambilan sampel dalam penelitian ini menggunakan “purposive samplingâ€dengan kriteria responden adalah individu yang follow akun social media fastfashion, Penelitian ini menggunakan data primer yang diperoleh melalui kuesioneryang didistribusikan kepada 200 responden. Data dianalisis dengan metode SEMyang dijalankan oleh program AMOS. Hasil penelitian ini menunjukan bahwaterdapat pengaruh positif Trendiness terhadap Customer Brand Engagement danterdapat pengaruh positif Customer Brand Engagement terhadap Brand Loyalty.
T The purpose of this study was to analyze the effect of Interactivity, Informativeness,Trendiness, Customer brand engagement on Brand Loyalty. The sampling techniquein this study used "purposive sampling" with the criteria of respondents beingindividuals who follow fast fashion social media accounts. This study used primarydata obtained through questionnaires distributed to 200 respondents. The data wereanalyzed using the SEM method which was run by the AMOS program. The results ofthis study indicate that there is a positive influence of Trendiness on Customer BrandEngagement and there is a positive influence of Customer Brand Engagement onBrand Loyalty.