T This research aims to analyze the latest services suggesting to focus on the servicetriad consisting of front line employees technology-customers (Front Line Employees).This study empirically examines the impact of service robots in the service triad,aiming to comprehend how service robots, whether by enhancing or replacing humanservice, contribute to utilitarian value and hedonic value, ultimately leading to clientrepatronage. This study was carried out on persons who have dined in restaurantsemploying robotic service on a minimum of three occasions within the past year. Theresearch data was acquired using an online questionnaire utilizing a Google form.The research employs purposive sampling as the sample technique. The utilized dataanalysis tool is the Structural Equation Model (SEM).The results of this research conclude that the relationship between theanthropomorphism variable, social presence and utilitarian value has a positive effect,the anthropomorphism variable, social presence and hedonic value has a positiveeffect, the hedonic value variable and hedonic value which is moderated by the qualityof Front Line Employees interactions with customer repatronage do not have apositive effect.