Anteseden and konsekuensi customer satisfaction
Info Katalog
File Repositori
Nomor Panggil : 022001705005
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2021
Pembimbing 1 : Moch Sabur
Subyek : Consumer satisfaction
Kata Kunci : service quality, store atmosphere, price fairness, customer satisfaction, customer loyalty.
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2021_TA_SMJ_022001705005_Halaman-Judul.pdf | ||
| 2. | 2021_TA_SMJ_022001705005_Lembar-Pengesahan.pdf.pdf | ||
| 3. | 2021_TA_SMJ_022001705005_Bab-1-Pendahuluan.pdf | ||
| 4. | 2021_TA_SMJ_022001705005_Bab-2-Tinjauan-Pustaka.pdf |
|
|
| 5. | 2021_TA_SMJ_022001705005_Bab-3-Metode-Penelitian..pdf |
|
|
| 6. | 2021_TA_SMJ_022001705005_Bab-4-Analisis-dan-Pembahsan.pdf |
|
|
| 7. | 2021_TA_SMJ_022001705005_Bab-5-Kesimpulan1.pdf |
|
|
| 8. | 2021_TA_SMJ_022001705005_Daftar-Pustaka.pdf | ||
| 9. | 2021_TA_SMJ_022001705005_Lampiran.pdf |
|
P Penelitian ini bertujuan untuk mencari tahu, menguji, dan menganalisis faktor-faktor yang mempengaruhi customer satisfaction. Sampel yang digunakan dalam penelitian ini berjumlah 206 responden dan dikumpulkan dengan metode non-probability sampling dengan teknik purposive sampling. Pengujian dilakukan dengan metode structural equation model(SEM). Hasil dari penelitian ini adalah (1) service quality berpengaruh positif terhadap customer satisfaction, (2) store atmosphere berpengaruh positif terhadap customer satisfaction, (3) price fairness berpengaruh positif terhadap customer satisfaction, dan (4) customer satisfaction berpengaruh positif terhadap customer loyalty.
T The objective of this study is to find out, examine, and analyze factors affecting customer satisfaction. The samples being used in this study are 206 respondents. The data collection method being used by this study is non-probability samping with purposive sampling tecnique. The testing is conducted by structural equation model (SEM) method. The findings of this study are: (1) service quality has a positive effect on customer satisfaction, (2) store atmosphere has a positive effect on customer satisfaction, (3) price fairness has a positive effect on customer satisfaction, and (4) customer satisfaction has a positive effect on customer loyalty.
Pengaruh corporate social responsibility terhadap customer loyalty melalui corporate image dan customer satisfaction
FEB - Usakti
Pengaruh confidence benefit dan special treatment benefit terhadap commitment dan customer loyalty
FEB - Usakti
Pengaruh offline experience terhadap customer loyalty serta dampaknya pada brand equity
FEB - Usakti
Pengaruh service quality terhadap customer loyalty yang dimediasi customer satisfaction di e-commerce.
FEB - Usakti
Pengaruh customer satisfaction, brand image dan brand love terhadap brand loyalty restoran fast food di jakarta
FEB - Usakti
Pengaruh service quality, perceived value, storeatmosphere terhadap customer satisfaction danpurchase intention
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
The effect of store atmosphere on willingness to pay through to store affect and store loyalty
FEB - Usakti
Pengaruh interactional fairness terhadap customer satisfaction dan behavioral intention
FEB - Usakti
Analisis pengaruh kualitas jasa terhadap kepuasan pelanggan pada maskapai penerbangan Riau Airlines
FEB - Usakti
Analisis pengaruh praktek TQM terhadap kualitas jasa dan orientasi pasar pada perusahaan jasa
FEB - Usakti
Pengaruh harga, aneka ragam produk, kualitas, dan pelayanan karyawan terhadap kepuasan toko
FEB - Usakti
Pengaruh perceived service quality dan perceived price terhadap repurchase intention pada provider telepon genggam
FEB - Usakti
Pengaruh karakteristik lingkungan pembelian terhadap loyalitas pelanggan melalui kepuasaan pelanggan
FEB - Usakti
Pengaruh customer perceived value dan customer satisfaction terhadap behavioral intention
FEB - Usakti
Pengaruh propensity to trust, satisfaction, perceived quality terhadap loyalty melalui trust
FEB - Usakti
Antecedents dari repurchase intention, word-of-mouth dan feedback pada industri penerbangan low cost carrier
FEB - Usakti
Pengaruh customer satisfaction, inertia dan zone of tolerance terhadap customer loyalty
FEB - Usakti
Hubungan antara relationship quality, cooperation dan customer loyalty pada bisnis waralaba
FEB - Usakti
Hubungan jenis transaksi pembayaran dengan kepuasan pelanggan online pada sub forum komunitas otomotif www.kaskus.us
FEB - Usakti
Pengaruh kepuasan kerja terhadap kualitas layanan melalui komitmen organisasi karyawan Hotel Menara Penisula Jakarta
FEB - Usakti
Pengaruh customer knowledge terhadap service quality yang dimediasi oleh customer relationship management
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1597)
- FEB (7356)
- FK (2156)
- FKG (3524)
- FTSP (1167)
- FTI (3195)
- FTKE (2524)
- FALTL (2097)
- FSRD (756)