Anteseden dan konsekuensi brand equity pada music streaming platform di indonesia.
P Penelitian ini bertujuan untuk menganalisis pengaruh brand trust, brand engagement, positive word of mouth, dan price sensitivity terhadap brand equity serta dampaknya terhadap brand loyalty pada music streaming platform di Indonesia. Metode penelitian yang digunakan adalah kuantitatif dengan pengumpulan data melalui kuesioner yang diisi oleh 210 responden pengguna music streaming platform seperti Spotify, Apple Music, Joox, dan YouTube Music. Kuesioner berupa google form yang berisi 26 indikator pernyataan dengan didasarkan lima poin skala likert. Metode analisi yang digunakan yaitu Structural Equation Modeling (SEM). asil analisis menunjukkan bahwa Brand Trust dan Positive Word of Mouth memiliki pengaruh positif dan signifikan terhadap Brand Equity, sementara Brand Engagement dan Price Sensitivity tidak menunjukkan pengaruh signifikan. Selain itu, Brand Equity terbukti memiliki pengaruh positif dan signifikan terhadap Brand Loyalty. Implikasi manajerial dari penelitian ini mencakup peningkatan konsistensi dan kualitas layanan, membangun komunitas pengguna yang aktif, serta implementasi program loyalitas untuk meningkatkan kesetiaan pengguna. Penelitian ini memberikan wawasan penting bagi penyedia layanan music streaming dalam meningkatkan ekuitas merek dan loyalitas pelanggan di Indonesia.
T This research aims to analyze the influence of brand trust, brand engagement, positive word of mouth, and price sensitivity on brand equity and its impact on brand loyalty in music streaming platforms in Indonesia. The research method used is quantitative, with data collected through questionnaires filled out by 210 respondents who are users of music streaming platforms such as Spotify, Apple Music, Joox, and YouTube Music. The questionnaire was a Google Form containing 26 indicator statements based on a five-point Likert scale. The analysis method used is Structural Equation Modeling (SEM). The analysis results show that Brand Trust and Positive Word of Mouth have a positive and significant influence on Brand Equity, while Brand Engagement and Price Sensitivity do not show a significant influence. Additionally, Brand Equity has been proven to have a positive and significant influence on Brand Loyalty. The managerial implications of this research include improving service consistency and quality, building an active user community, and implementing loyalty programs to enhance user loyalty. This research provides important insights for music streaming service providers in improving brand equity and customer loyalty in Indonesia.