Pengaruh brand experience terhadap brand loyalty yang dimediasi oleh emotional brand attachment
P Penelitian ini bertujuan untuk menganalis variabel apa saja yang dapat mempengaruhi konsumen untuk menghasilkan brand loyalty pada brand smartwatch. Penelitian ini dilakukan pada individu yang memiliki smartwatch dan mengambil 200 sampel.Variabel dalam penelitian ini berupa brand experience sebagai variabel independen. Lalu brand passion, self-brand connection dan brand affection sebagai variabel mediasi, dan brand loyalty sebagai variabel dependen. Pengambilan sampel dalam penelitian ini menggunakan metode non-prbability sampling dengan pendekatan purposive sampling. Sedangkan pengujian hipotesis mengggunakan alat analisis berupa structural equatioon model (SEM).Hasil penelitian menyimpulkan bahwa (1) brand experience berpengaruh positif terhadap brand loyalty, (2) brand passion tidak memediasi brand experience terhadap brand loyalty, (3) self-brand connection memediasi brand experience terhadap brand loyalty, (4) brand passion memediasi brand experience terhadap brand loyalty. Penelitian ini diharapkan dapat memberikan masukan bagi perusahaan didalam menjaga brand loyalty terutama melalui brand experience.
T This study aims to analyze the factor or variables that can influence consumers to produce brand loyalty on brand smartwatches. This research was conducted on individuals who have a smartwatch and took 200 samples. The variable in this study are brand experience as an independent variable. Then brand passion, self-brand connection and brand affection as mediating variables, and brand loyalty as the dependent variable. Sampling in this study using a non-probability sampling method with a purposive sampling approach. While the testing hypothesis using an analytical tool in the form of a structural equation model (SEM).The results of the study conclude that (1) brand experience has a positive influence on brand loyalty, (2) brand passion does not mediate brand experience on brand loyalty, (3) self-brand connection mediates brand experience on brand loyalty, (4) brand passion mediates brand experience to brand loyalty. This research is expected to provide input for companies in maintaining brand loyalty, especially through brand experience.