G Grogol Station is a Commuter Line KRL Station located on Prof. Dr. Latumenten street, Jelambar, West Jakarta. This station was activated in June 2015, but an increase in the number of passengers occurs every year, which is an average of 11%. Therefore, it is necessary to evaluate the performance of station, in terms of platform size, passenger circulation, services and facilities at the station, and analysis of passenger satisfaction levels. This study was conducted by direct observation to evaluate the performance of station based on the Standards Railway Station Guideline in 2012 and PM 63 in 2019. In addition to analyzing the level of passenger satisfaction, were distributed questionnaire which related to the Minimum Service Standards in PM 63 in 2019. The results of the questionnaire will be tested for validity and reliability, then processed using the Importance Performance Analysis (IPA) Method. Based on the evaluation results obtained, the platform size at Grogol Station currently meets the provisions of the Standards Railway Station Guideline in 2012, but for passenger circulation it still does not meet the requirements. Then for the results of the evaluation of the performance of services and facilities at Grogol Station, currently it has met 78.72% of the benchmark at PM 63 in 2019. If based on the results of the analysis of passenger satisfaction levels through the IPA Method, the average value of the level of conformity is obtained which is still below 100% that is 77.07%. This means that the performance of services and facilities at Grogol Station is still not as expected, so that it not yet fulfilled the passenger satisfaction. This can be seen from the position of the attributes in quadrant A and quadrant C which still require treatment to improve their performance through alternative solutions given in this study.