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Anteseden dan konsekuensi customers satisfaction dan positive consumption emotions pada kedai kopi lokal


Oleh : Olivia Windy Margaret Hutasoit

Info Katalog

Pembimbing 3 : Olivia Windy Margaret Hutasoit

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2024

Pembimbing 1 : Asep Hermawan

Kata Kunci : customers loyalty, customers satisfaction, Dining experience; Positive consumption emotions; Price f

Saat ini file hanya dapat diakses dari perpustakaan.

Status : Lengkap

P Penelitian ini bertujuan untuk menguji dan menganalisis Pengaruh Dining Experience dan Price Fairness dan Customers Satisfaction dan Positive Consumption Emotions terhadap Customers Loyalty pada Kedai Kopi Lokasl di Jabodetabek. Sampel yang digunakan dalam penelitian ini berjumlah 249 responden dengan menggunakan metode penarikan sampel purposive sampling. Pengujian hipotesis penelitian dilakukan dengan metode Structural Equation Model (SEM). Hasil penelitian ini menyatakan: (1) Price Fairness pada kedai kopi berpengaruh signifikan dan positif terhadap customers satisfaction pelanggan kedai kopi, (2) Dining experience pelanggan kedai kopi berpengaruh signifikan dan positif terhadap customers satisfaction pelanggan kedai kopi, (3) Dining experience pelanggan kedai kopi tidak berpengaruh terhadap customers loyalty pelanggan kedai kopi, (4) Dining experience pelanggan kedai kopi berpengaruh signifikan dan positif terhadap positive consumption emotions pelanggan kedai kopi, (5) Customers satisfaction pelanggan kedai kopi berpengaruh signifikan dan positif terhadap customers loyalty pelanggan kedai kopi, (6) Positive consumption emotions pelanggan kedai kopi berpengaruh signifikan dan positif terhadap customers loyalty pelanggan kedai kopi, (7) Customers satisfaction mampu berperan menjadi mediator pengaruh dining experience terhadap customers loyalty pelanggan kedai kopi, (8) Positive consumption emotions mampu berperan menjadi mediator pengaruh dining experience terhadap customers loyalty pelanggan kedai kopi

T This research aims to test and analyze the influence of Dining Experience and Price Fairness and Customers Satisfaction and Positive Consumption Emotions on Customers Loyalty at Local Coffee Shops in Jabodetabek. The sample used in this research was 249 respondents using a purposive sampling method. Research hypothesis testing was carried out using the Structural Equation Model (SEM) method. The results of this research state: (1) Price Fairness in coffee shops has a significant and positive effect on customers satisfaction of coffee shop customers, (2) Dining experience of coffee shop customers has a significant and positive effect on customers satisfaction of coffee shop customers, (3) Dining experience of shop customers coffee has no effect on customers loyalty of coffee shop customers, (4) Dining experience of coffee shop customers has a significant and positive effect on positive consumption emotions of coffee shop customers, (5) Customers satisfaction of coffee shop customers has a significant and positive effect on customers loyalty of coffee shop customers, ( 6) Positive consumption emotions of coffee shop customers have a significant and positive effect on customers loyalty of coffee shop customers, (7) Customers satisfaction is able to act as a mediator of the influence of dining experience on customers loyalty of coffee shop customers, (8) Positive consumption emotions are able to act as a mediator of the influence of dining experience on customer loyalty of coffee shop customers

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