S Student satisfaction is very important to the attention of STMI Jakarta Polytechnic because students as users need good and quality service. Students who are satisfied by themselves will become promotional agents for the STMI Jakarta Polytechnic to attract new customers/students. On the other hand, if the quality of service perceived by students is inadequate, it becomes a bad promotion of the university. To satisfy students, STMI Jakarta Polytechnic as a provider of educational services must emphasize on improving the quality of services, because long-term relationships will be established, the tendency of students and the community to study becomes very strong, thereby increasing student and community trust. Based on this background, it is necessary to study how the model for formulating a strategy for improving the quality of service is in accordance with the needs of the Jakarta STMT Polytechnic. This study aims to design a model for formulating a strategy for improving service quality to achieve student satisfaction at the STMI Jakarta Polytechnic. The stages of the research methodology consist of system analysis, modeling, model verification and model validation. The results of the system analysis so far show that the strategy formulation model is still not comprehensive, so it is necessary to design a strategy formulation model. The results of the design of the strategy formulation model consist of inputs, processes, and outputs. The input consists of the level of importance of the quality dimension and the level of satisfaction of the quality dimension, internal strengths, external opportunities and external threats. The process consists of: analysis of customer interests and satisfaction then needs design is carried out using the Quality Function Deployment method through the House of Quality to produce student needs that need to be considered by the STMT Jakarta Polytechnic. This need is an internal weakness of the STMI Jakarta Polytechnic. Internal Factor Evaluation Matrix, External Factor Evaluation Matrix. Internal External Matrix, Strategic Position and Action Evaluation Matrix, Quantitative Strategic Planning Matrix and Strategy Selection. Output : Strategy. The results of the verification that the logic of the model has met because it has been able to produce a strategy. The model verification shows that the logic of the model has met because it has been able to generate strategies. The results of model verification indicate that the model has met the modeling objectives. The results of model validation by 3 (three) stakeholder experts from the STMI Jakarta Polytechnic, showed that the resulting model was not difficult to implement with a score of 4, and the accuracy of the resulting strategy was correct with a score of 3.63.