Pengaruh customer value, customer engagement terhadap customer-based brand equity e-wallet di indonesia
P Penelitian ini bertujuan untuk menganalisis pengaruh Perceived Quality Value, Hedonic Value, Social Value, Price Value, Customer Engagement terhadap Cusromer Based Brand Equity. Penelitian ini dilakukan pada individu yang sudah pernah menggunakan 6 bulan atau 1 tahun terakhir pada aplikasi E-Wallet seperti Gopay, OVO, Dana, dan Shopepay. Data penelitian diperoleh melalui kuesioner online (google form) sebanyak 160 responden dengan Teknik penarikan sampel yang digunakan dalam penelitian ini yaitu purposive sampling. Alat analisis data yang digunakan adalah Structural Equation Model (SEM) dengan menggunakan software AMOS 23. Hasil penelitian ini menyimpulkan bahwa variabel Perceived Quality Value, Hedonic Value, Social Value, Price Value, Customer Engagement berpengaruh positf terhadap Customer Based Brand Equity.
T This research aims to analyze the influence of Perceived Quality Value, Hedonic Value, Social Value, Price Value, Customer Engagement on Customer Based Brand Equity. This research was conducted on individuals who had used E-Wallet applications such as Gopay, OVO, Dana and Shopepay for the last 6 months or 1 year. Research data was obtained through an online questionnaire (Google form) from 160 respondents with the sampling technique used in this research, namely purposive sampling. The data analysis tool used is the Structural Equation Model (SEM) using AMOS 23 software. The results of this research conclude that the variables Perceived Quality Value, Hedonic Value, Social Value, Price Value, Customer Engagement have a positive effect on Customer Based Brand Equity.