T The owner of the Kopi Raga Cafe has not evaluated the quality of the performance of the barista and waiter to improve motivation at work. Performance is something that determines the quality of a cafe. The purpose of this study is to provide information for improving the quality of service performance at Kopi Raga Cafes during the COVID-19 period. Data collection methods in the form of primary and secondary data. Primary data conducted in the form of questionnaires, interviews and direct observation at the Kopi Raga Cafe. As for secondary data in the form of information on vision, mission and goals. To get a management strategy design in business between customers and cafe owners, a Business Model Canvas is needed. Based on the results of the questionnaire that has been carried out with a sample of 10 respondents using 360 Degree Feedback with the PDCA (Plan, Do, Check, Act) method, the results of each attribute are the Likert scale value and the weighting value of an indicator. The results of the weighting at the Do stage by assessing several jobdesk are obtained on the results of each jobdesk value with the planning stage in the Plan stage. The results of each jobdesk from Headbar-Barista 5 respectively are 13.37, 13.15, 13.38, 13.25, 13.19, 8.65, 8.71, and 7.2 then evaluated at the Check stage and improvements at the Act stage