Peran mediasi brand trust dan brand image pada pengaruh social media marketing terhadap purchase intention yang di moderasi electronic word of mouth.
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2025
Pembimbing 1 : Diah Astarini
Pembimbing 2 : Diah Astarini
Kata Kunci : Social Media Marketing; Brand Trust; Brand Image; Electronic Word of Mouth; Purchase Intention.
Status Posting : Published
Status : Lengkap
No. | Nama File | Hal. | Link |
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1. | 2025_SK_SMJ_022002101198_Halaman-Judul.pdf | 18 | |
2. | 2025_SK_SMJ_022002101198_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
3. | 2025_SK_SMJ_022002101198_Surat-Hasil-Similaritas.pdf | 1 | |
4. | 2025_SK_SMJ_022002101198_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
5. | 2025_SK_SMJ_022002101198_Lembar-Pengesahan.pdf | 5 | |
6. | 2025_SK_SMJ_022002101198_Pernyataan-Orisinalitas.pdf | 1 | |
7. | 2025_SK_SMJ_022002101198_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
8. | 2025_SK_SMJ_022002101198_Bab-1.pdf | 14 | |
9. | 2025_SK_SMJ_022002101198_Bab-2.pdf |
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10. | 2025_SK_SMJ_022002101198_Bab-3.pdf |
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11. | 2025_SK_SMJ_022002101198_Bab-4.pdf |
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12. | 2025_SK_SMJ_022002101198_Bab-5.pdf | 4 | |
13. | 2025_SK_SMJ_022002101198_Daftar-Pustaka.pdf | 7 | |
14. | 2025_SK_SMJ_022002101198_Lampiran.pdf |
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P Penelitian ini bertujuan untuk menganalisis pengaruh social media marketingterhadap purchase intention yang dimediasi oleh brand trust dan brand image, sertadimoderasi oleh electronic word of mouth pada pengguna media sosial yang pernahmembeli produk sportwear merek adidas, nike, converse, dan puma. metodepenelitian yang digunakan adalah pendekatan kuantitatif dengan pengumpulan datamelalui kuesioner dan teknik purposive sampling kepada 207 responden. analisis datadilakukan menggunakan uji validitas, reliabilitas, dan structural equation modeling(sem) dengan bantuan spss 25 dan amos 25. hasil penelitian menunjukkan bahwasocial media marketing, brand trust, dan brand image berpengaruh positif terhadappurchase intention. selain itu, brand trust dan brand image berperan sebagai mediasiyang signifikan, sedangkan electronic word of mouth berperan sebagai moderasihubungan antara social media marketing dan purchase intention. penelitianselanjutnya disarankan untuk menambahkan variabel lain yang relevan dalam kontekspemasaran digital, seperti customer engagement serta memperluas objek penelitianpada berbagai sektor industri lainnya, seperti perhotelan, pariwisata, atau restoran,guna meningkatkan generalisasi temuan penelitian.
T This study aims to analyze the influence of social media marketing onpurchase intention, mediated by brand trust and brand image, and moderated byelectronic word of mouth among social media users who have purchased sportwearproducts from the brands adidas, nike, converse, and puma. the research methodused is a quantitative approach with data collected through questionnaires and apurposive sampling technique involving 207 respondents. data analysis wasconducted using validity and reliability tests, as well as structural equation modeling(sem) with the assistance of spss 25 and amos 25. the results show that socialmedia marketing, brand trust, and brand image have a positive influence onpurchase intention. furthermore, brand trust and brand image serve as significantmediators, while electronic word of mouth acts as a moderator in the relationshipbetween social media marketing and purchase intention. future research isrecommended to include other relevant variables in the context of digital marketing,such as customer engagement, and to expand the research scope to various otherindustry sectors, such as hospitality, tourism, or restaurants, to enhance thegeneralizability of the findings.