Anteseden dan konsekuensi dari intention to use cashless payment
Info Katalog
File Repositori
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2024
Pembimbing 1 : Husna Leila Yusran
Pembimbing 2 : Husna Leila Yusran
Subyek : Intention;Payment - Cashless;Social influence
Kata Kunci : performance expectancy, effort expectancy, social influence, lifestyle compatibility, perceived secu
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2024_SK_SMJ_022002006010_Halaman-Judul.pdf | ||
| 2. | 2024_SK_SMJ_022002006010_Surat-Pernyataan-Revisi-Terakhir.pdf | ||
| 3. | 2024_SK_SMJ_022002006010_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2024_SK_SMJ_022002006010_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2024_SK_SMJ_022002006010_Lembar-Pengesahan.pdf | 6 | |
| 6. | 2024_SK_SMJ_022002006010_Pernyataan-Orisinalitas.pdf | ||
| 7. | 2024_SK_SMJ_022002006010_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | 1 | |
| 8. | 2024_SK_SMJ_022002006010_Bab-1.pdf | 12 | |
| 9. | 2024_SK_SMJ_022002006010_Bab-2.pdf | 34 |
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| 10. | 2024_SK_SMJ_022002006010_Bab-3.pdf | 26 |
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| 11. | 2024_SK_SMJ_022002006010_Bab-4.pdf | 25 |
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| 12. | 2024_SK_SMJ_022002006010_Bab-5.pdf | ||
| 13. | 2024_SK_SMJ_022002006010_Daftar-Pustaka.pdf | ||
| 14. | 2024_SK_SMJ_022002006010_Lampiran.pdf |
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P enelitian ini bertujuan untuk menguji serta menganalisis peran performanceexpectancy, Effort Expectancy, social influence, lifestyle compatibility, perceived security,facilitating conditions, dan intention to use cashless payment terhadap adoption ofcashless payment pada konsumen pengguna e-wallet di Indonesia. Selain itu, untukmenguji dan menganalisis peran intention of cashless payment sebagai variabelmediasi antara performance expectancy terhadap adoption of cashless payment.Sampel yang digunakan dalam penelitian ini berjumlah 231 responden. Respondendalam penelitian ini adalah individu pengguna e-wallet OVO, GoPay, ShopeePay,LinkAja, dan Dana minimal 5 kali penggunaan dalam satu bulan terakhir. Teknikpengambilan sampel yang digunakan adalah purposive sampling. Data dianalisismenggunakan metode Structural Equation Model (SEM). Hasil dari penelitian iniadalah: (1) Performance expectancy tidak berpengaruh positif terhadap intention touse cashless payment, (2) Effort Expectancy tidak berpengaruh positif terhadapintention to use cashless payment, (3) Social influence tidak berpengaruh positifterhadap intention to use cashless payment, (4) Lifestyle compatibility berpengaruhpositif terhadap intention to use cashless payment, (5) Perceived securityberpengaruh positif terhadap intention to use cashless payment, (6) Facilitatingconditions berpengaruh positif terhadap intention to use cashless payment, (7)Intention to use cashless payment berpengaruh positif terhadap adoption of cashlesspayment, dan (8) Intention to use cashless payment memediasi pengaruh positifperformance expectancy terhadap adoption of cashless payment. Implikasimanajerial dari penelitian ini adalah para manajer perusahaan e-wallet dapatmeningkatkan kinerja dalam sistem pembayaran, mengedukasi sistem pembayarandari e-wallet, memberikan pengaruh dan berita terkini pada konsumen, meningkatkankepercayaan konsumen pada e-wallet, dan meningkatkan sistem keamanan e-walletserta menyesuaikan tingkat kebutuhan konsumen melalui e-wallet.
T his research aims to test and analyze the role of performance expectancy, EffortExpectancy, social influence, lifestyle compatibility, perceived security, facilitatingconditions, and intention to use cashless payment on the adoption of cashlesspayment among consumers who use e-wallet in Indonesia. Apart from that, to testand analyze the role of intention of cashless payment as a mediating variablebetween performance expectancy and adoption of cashless payment. The sampleused in this research was 231 respondents. Respondents in this study were individualusers of e-wallet OVO, GoPay, ShopeePay, LinkAja, and Dana at least 5 times in thelast month. The sampling technique used was purposive sampling. Data wereanalyzed using the Structural Equation Model (SEM) method. The results of thisresearch are: (1) Performance expectancy has no positive effect on intention to usecashless payment, (2) Effort Expectancy has no positive effect on intention to usecashless payment, (3) Social influence has no positive effect on intention to usecashless payment , (4) Lifestyle compatibility has a positive effect on intention to usecashless payment, (5) Perceived security has a positive effect on intention to usecashless payment, (6) Facilitating conditions have a positive effect on intention touse cashless payment, (7) Intention to use cashless payment has a positive effect onadoption of cashless payment, and (8) Intention to use cashless payment mediates thepositive effect of performance expectancy on adoption of cashless payment. Themanagerial implications of this research are that e-wallet company managers canimprove performance in payment systems, educate on e-wallet payment systems,provide influence and the latest news to consumers, increase consumer trust in e-wallets, and improve e-wallet security systems. as well as adjusting the level of consumer needs through e-wallet.
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