Pengaruh evidence and perceived usefulness, perceived risk, dan online involvement terhadap user loyalty pada pengguna fashion e-commerce di indonesia
P Penelitian ini mengeksplorasi faktor-faktor yang mempengaruhi loyalitas pengguna pada fashion e-commerce di Indonesia melalui pendekatan Technology Acceptance Model (TAM). Penelitian ini bertujuan untuk menganalisis pengaruh evidence and perceived usefulness, perceived risk, dan online involvement terhadap user loyalty. Sampel yang digunakan dalam penelitian ini berjumlah 200 responden dengan teknik purposive sampling, yaitu pengguna fashion e-commerce di Indonesia yang telah melakukan transaksi pembelian produk fashion dalam enam bulan terakhir. Pengujian hipotesis dilakukan menggunakan metode Structural Equation Model (SEM) dengan AMOS. Hasil penelitian menunjukkan bahwa evidence and perceived usefulness berpengaruh positif terhadap online involvement dan perceived risk. Selain itu, online involvement memiliki pengaruh positif terhadap purchase intention, sedangkan perceived risk berpengaruh negatif terhadap purchase intention. Lebih lanjut, purchase intention ditemukan berpengaruh positif terhadap user loyalty. Temuan ini juga menunjukkan bahwa perceived risk berperan sebagai mediator antara evidence and perceived usefulness terhadap purchase intention. Dengan demikian, penelitian ini memberikan wawasan bagi perusahaan fashion e-commerce untuk meningkatkan keterlibatan konsumen, mengurangi risiko yang dirasakan pelanggan, serta mendorong loyalitas pelanggan melalui peningkatan niat pembelian.
T This study explores the factors influencing user loyalty in fashion e-commerce in Indonesia using the Technology Acceptance Model (TAM) approach. The research aims to analyze the impact of evidence and perceived usefulness, perceived risk, and online involvement on user loyalty. The sample for this study consists of 200 respondents selected using purposive sampling, focusing on fashion e-commerce users in Indonesia who have purchased fashion products within the last six months. Hypothesis testing was conducted using the Structural Equation Model (SEM) with AMOS software. The findings indicate that evidence and perceived usefulness positively influence online involvement and perceived risk. Additionally, online involvement positively impacts purchase intention, while perceived risk negatively affects purchase intention. Furthermore, purchase intention is found to have a positive effect on user loyalty. The study also reveals that perceived risk acts as a mediator between evidence and perceived usefulness and purchase intention. Thus, this research provides insights for fashion e-commerce companies to enhance consumer engagement, reduce perceived risks, and foster customer loyalty by increasing purchase intention.