Pengaruh emotional labor terhadap job satisfaction yang di mediasi oleh perceived organizational support pada karyawan Hotel Amaris, Jakarta Selatan
Nomor Panggil : 2016_TA_MJ_022111023
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2016
Pembimbing 1 : Lucy Warsindah
Subyek : Emotional Labor;Quality audit - Integrity
Kata Kunci : emotional labor, perceived organizational supports (pos), job satisfaction.
Status Posting : Published
Status : Lengkap
No. | Nama File | Hal. | Link |
---|---|---|---|
1. | 2016_TA_MJ_022111023_Halaman-Judul.pdf | ||
2. | 2016_TA_MJ_022111023_Bab1.pdf | 8 | |
3. | 2016_TA_MJ_022111023_Bab-2.pdf |
|
|
4. | 2016_TA_MJ_022111023_Bab-3.pdf |
|
|
5. | 2016_TA_MJ_022111023_Bab-4.pdf |
|
|
6. | 2016_TA_MJ_022111023_Bab-5.pdf |
|
|
7. | 2016_TA_MJ_022111023_Daftar-Pustaka.pdf | ||
8. | 2016_TA_MJ_022111023_Lampiran.pdf |
|
P Penelitian ini bertujuan untuk menganalis pengaruh emotional labor terhadap job satisfaction yang dimediasi oleh perceived organizational supports (POS) pada karyawan Hotel Amaris, Jakarta Selatan. Metode penelitian yang digunakan adalah metode deskriptif kualitatif melalui pengujian hipotesis, suatu metode untuk menguji pengaruh diantara variabel penelitian dengan menggunakan langkah-langkah matematis atau statistik. Penelitian dirancang dengan menggunakan kuesioner yang didistribusikan kepada 117 karyawan Hotel Amaris, Jakarta Selatan. Teknik analisis data yang digunakan adalah teknik analisis regresi sederhana dengan variabel moderasi. Hasil penelitian menunjukkan bahwa emotional labor berpengaruh signifikan terhadap job satisfaction dan perceived organizational supports (POS), perceived organizational supports (POS) berpengaruh signifikan terhadap job satisfaction dan terdapat pengaruh emotional labor terhadap job satisfaction pada saat karyawan dapat dimoderasi oleh POS.
T This study aims to analyze the influence of emotional labor on Job satisfaction mediated by perceived organizational supports (POS) on Employee of Hotel Amaris, South Jakarta. The research method used is Qualitative descriptive method through hypothesis testing, a method to test Influence among research variables by using steps Mathematical or statistical. The study was designed using a questionnaire Distributed to 117 employees of Hotel Amaris, South Jakarta. Analytical technique The data used is simple regression analysis technique with variable Moderation. The results showed that emotional labor had significant effect Against job satisfaction and perceived organizational supports (POS), perceived Organizational supports (POS) have a significant effect on job satisfaction and There is influence of emotional labor to job satisfaction at employee Can be moderated by POS.