Anteseden e-satisfaction pada pengguna internet banking dan mobile banking
Info Katalog
File Repositori
Nomor Panggil : 2017_TA_MJ_022132018
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2017
Pembimbing 1 : Ina Oktaviana Matusin
Subyek : Service quality of self service technology;Financial Accounting
Kata Kunci : technology readiness, service quality of self service technology, perceived value, e-satisfaction
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2017_TA_MJ_022132018_Halaman-Judul.pdf | 16 | |
| 2. | 2017_TA_MJ_022132018_Bab-1.pdf | 7 | |
| 3. | 2017_TA_MJ_022132018_Bab-2.pdf |
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| 4. | 2017_TA_MJ_022132018_Bab-3.pdf |
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| 5. | 2017_TA_MJ_022132018_Bab-4.pdf |
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| 6. | 2017_TA_MJ_022132018_Bab-5.pdf |
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| 7. | 2017_TA_MJ_022132018_Daftar-Pustaka.pdf | 5 | |
| 8. | 2017_TA_MJ_022132018_Lampiran.pdf |
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P Penelitian ini bertujuan untuk menganalisis bagaimana pengaruh daritechnology readiness terhadap service quality of self service technology. dan jugabagaimana pengaruh dari service quality of self service technology. terhadap esatisfactionmelalui perceived value. Penelitian ini merupakan pengujian hipotesis.Sampel dari penelitian ini merupakan penggunaan dari internet dan mobile bankingdimana teknik sampel yang digunakan adalah purposive sampling. Metode analisisdata yang digunakan adalah Structural Equation Modelling. Hasil dari penelitianmenunjukan tidak terdapat pengaruh dari technology readiness terhadap servicequality of self service technology. Hasil penelitian juga menunjukan terdapatpengaruh dari service quality of self service technology. terhadap perceived value dane-satisfaction, serta terdapat pengaruh dari perceived value terhadap e-satisfaction.Hasil pengujian mediasi juga membuktikan perceived value dapat memediasipengaruh dari service quality of self service technology terhadap e-satisfaction.
T This study aims to analyze how the influence of technology readiness toservice quality of self service technology and also how the influence of servicequality of self service technology on e-satisfaction through perceived value. Thisresearch is hypothesis testing. The sample of this research is the user of internet andmobile banking where the sample technique used is purposive sampling. Dataanalysis method used is Structural Equation Modeling. The result of the researchshows that there is no influence from technology readiness to service quality of selfservice technology. The result of research also shows that there is influence fromservice quality of self service technology to perceived value and e-satisfaction, andthere is influence from perceived value to e-satisfaction. The result of mediationtesting also proves that perceived value can mediate the influence of service qualityof self service technology on e-satisfaction
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