Anteseden celebrity influencer dan online customer review terhadap consumer attitude dan purchase intention
P Penelitian ini dilakukan untuk menganalisa pengaruh Celebrity Influencer Credibility, Celebrity Influencer Attractiveness, Celebrity Expertise, Online Customer Review terhadap Consumer Attitude dan Consumer Attitude terhadap Purchase Intention. Metode pengumpulan data yang digunakan Non – Probability Sampling dengan teknik pengambilan sampel Purposive Sampling. Populasinya adalah warga negara Indonesia yang memiliki akun media sosial dan pernah menggunakan kosmetik lokal. Penelitian ini menggunakan data primer dengan menyebarkan kuisioner secara online melalui link Google form kepada 252 responden yang pernah menggunakan brand kosmetik lokal, aktif menggunakan social media, dan merupakan pengguna brand kosmetik lokal selama 6 (enam) bulan terakhir. Data dianalisis menggunakan metode Structural Equation Model (SEM) dengan menggunakan software yaitu SPSS versi 29 dan AMOS versi 29. Hasil dalam penelitian ini menunjukkan Celebrity Expertise dan Online Customer Review berpengaruh terhadap Consumer Attitude, dan terdapat pengaruh Consumer Attitude terhadap Purchase Intention. Semakin seorang influencer memiliki keahlian dalam pengetahuan terhadap produk yang di promosikan serta review yang diterima produk tersebut bersifat positif maka semakin besar sikap dan perilaku konsumen memiliki niat untuk membeli produk kosmetik lokal tersebut. Sedangkan, Celebrity Influencer Credibility dan Celebrity Influencer Attractiveness tidak berpengaruh terhadap Consumer Attitude. Dimana konsumen merasa skeptis terhadap dukungan influencer terhadap brand produk tersebut serta penampilan fisik yang di miliki influencer tersebut kurang mempengaruhi pandangan konsumen terhadap produk tersebut dikarenakan konsuemen lebih memperhatikan keahlian pengetahuan yang di miliki influencer terhadap produk yang di promosikan. Penelitian berikutnya disarankan untuk menambahkan variabel Content influence of paid and organic content, dan Trustworthines.
T This study was conducted to analyze the influence of Celebrity Influencer Credibility, Celebrity Influencer Attractiveness, Celebrity Expertise, Online Customer Review on Consumer Attitude and Consumer Attitude on Purchase Intention. The data collection method used was Non-Probability Sampling with Purposive Sampling sampling technique. The population is Indonesian citizens who have social media accounts and have used local cosmetics. This study uses primary data by distributing questionnaires online via Google form links to 252 respondents who have used local cosmetic brands, are active on social media, and are users of local cosmetic brands for the past 6 (six) months. Data were analyzed using the Structural Equation Model (SEM) method using software, namely SPSS version 29 and AMOS version 29. The results of this study indicate that Celebrity Expertise and Online Customer Review have an effect on Consumer Attitude, and there is an effect of Consumer Attitude on Purchase Intention. The more an influencer has expertise in knowledge of the promoted product and the reviews received for the product are positive, the greater the attitude and behavior of consumers who have the intention to buy the local cosmetic product. Meanwhile, Celebrity Influencer Credibility and Celebrity Influencer Attractiveness do not affect Consumer Attitude. Where consumers feel skeptical about influencer support for the product brand and the physical appearance of the influencer has less influence on consumer views of the product because consumers pay more attention to the expertise and knowledge of the influencer about the promoted product. Further research is recommended to add the variables Content influence of paid and organic content, and Trustworthiness.