DETAIL KOLEKSI

Anteseden online shopping intention melalui e-commerce


Oleh : Muhammad Iqbal Prihartono

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2025

Pembimbing 1 : Robert Kristaung

Pembimbing 2 : Nama Saya

Kata Kunci : Attitude Towards Online Shopping, perceived utility, Perceived Risk Of Contagion, Online Shopping In

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2025_SK_SMJ_022001801131_Halaman-Judul.pdf 12
2. 2025_SK_SMJ_022001801131_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2025_SK_SMJ_022001801131_Surat-Hasil-Similaritas.pdf 1
4. 2025_SK_SMJ_022001801131_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2025_SK_SMJ_022001801131_Lembar-Pengesahan.pdf 4
6. 2025_SK_SMJ_022001801131_Pernyataan-Orisinalitas.pdf 1
7. 2025_SK_SMJ_022001801131_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf 1
8. 2025_SK_SMJ_022001801131_Bab-1.pdf 7
9. 2025_SK_SMJ_022001801131_Bab-2.pdf 11
10. 2025_SK_SMJ_022001801131_Bab-3.pdf 18
11. 2025_SK_SMJ_022001801131_Bab-4.pdf 10
12. 2025_SK_SMJ_022001801131_Bab-5.pdf 3
13. 2025_SK_SMJ_022001801131_Daftar-Pustaka.pdf 5
14. 2025_SK_SMJ_022001801131_Lampiran.pdf 16

P Penelitian ini bertujuan untuk menganalisis pengaruh attitude towards online shopping terhadap online shopping intention, pengaruh perceived utility terhadap online shopping intention, pengaruh perceived risk of contagion terhadap online shopping intention. rancangan penelitian yang digunakan dalam penelitian ini menggunakan metode uji hipotesis, yang bertujuan untuk menguji ada atau tidaknya pengaruh antara variabel. jumlah sampel 190 responden yang berebelanja kebutuhan atau barang saat covid 19 dalam kurun waktu 6 (enam) bulan terakhir yang diambil menggunakan metode purposive sampling. hasil pengujian ini menunjukan attitude towards online shopping berpengaruh positif terhadap online shopping intention, perceived utility berpengaruh positif terhadap online shopping intention, perceived risk of contagion terhadap online shopping intention. implikasi manajerial dari penelitian ini adalah sikap positif terhadap belanja online sangat dipengaruhi oleh kemudahan penggunaan, kecepatan, kenyamanan, serta persepsi terhadap keamanan, kepercayaan, dan kredibilitas situs belanja. konsumen dengan pengetahuan terbatas cenderung memiliki sikap negatif, sehingga edukasi dan informasi yang memadai menjadi penting, terlebih jika platform tersedia secara optimal di berbagai perangkat. perceived utility atau persepsi terhadap kegunaan platform juga memainkan peran penting dalam meningkatkan niat pembelian online, di mana manfaat seperti efisiensi waktu, akses mudah, harga kompetitif, dan variasi produk harus benar-benar dirasakan oleh konsumen. oleh karena itu, manajer perlu menghadirkan fitur bernilai tambah seperti pencarian cepat, rekomendasi produk relevan, informasi produk akurat, promosi menarik, serta layanan pendukung seperti pelacakan pengiriman, kemudahan pembayaran, dan customer service yang responsif. di sisi lain, perceived risk of contagion atau persepsi risiko tertular penyakit saat belanja langsung menjadi pendorong kuat bagi konsumen untuk beralih ke belanja online, terutama pasca pandemi. ini menjadi peluang strategis untuk menonjolkan aspek keamanan seperti pengiriman tanpa tatap muka, protokol kebersihan, serta transparansi logistik melalui mitra pengiriman terpercaya. dengan strategi yang mempertimbangkan beragam sikap konsumen dan menyentuh aspek kegunaan serta keamanan, intensi belanja online dapat ditingkatkan secara signifikan.

T This study aims to analyze the influence of attitude towards online shopping on online shopping intention, the influence of perceived utility on online shopping intention, and the influence of perceived risk of contagion on online shopping intention. the research design employed in this study uses a hypothesis testing method, aiming to determine whether there is a significant influence between the variables. the sample consists of 190 respondents who purchased goods or necessities during the covid-19 pandemic within the last six (6) months, selected using purposive sampling. the test results indicate that attitude towards online shopping has a positive effect on online shopping intention, perceived utility has a positive effect on online shopping intention, and perceived risk of contagion also positively influences online shopping intention.the managerial implications of this study suggest that a positive attitude toward online shopping is greatly influenced by ease of use, speed, convenience, and perceptions of security, trust, and the credibility of online shopping platforms. consumers with limited knowledge tend to have a negative attitude; therefore, adequate education and information are crucial, especially when platforms are optimally available across various devices. perceived utility also plays a vital role in increasing consumers’ purchase intention, in which benefits such as time efficiency, easy access, competitive pricing, and product variety must be clearly experienced by users. thus, managers need to provide value-added features such as fast search functions, relevant product recommendations, accurate product information, attractive promotions, as well as supporting services like delivery tracking, convenient payment options, and responsive customer service. on the other hand, the perceived risk of contagion when shopping in physical stores has become a strong driver for consumers to switch to online shopping, especially in the post-pandemic context. this presents a strategic opportunity to emphasize the safety aspects of online shopping, such as contactless delivery, hygiene protocols in packaging, and logistics transparency through trusted delivery partners. by implementing strategies that account for the diverse attitudes of consumers and address aspects of both utility and safety, online shopping intention can be significantly increased.

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