Konsekuensi elektronic word of mouth (E-WOM) dalam bisnis fashion
P Penelitian ini bertujuan untuk menganalisis pengaruh EWOM terhadap Brand Image, EWOM terhadap Trust, pengaruh Brand Image terhadap Trust, pengaruh Trust terhadap Online Purchase Intention, pengaruh Brand Image terhadap Online Purchase Intention, pengaruh EWOM terhadap Online Purchase Intention pada perusahaan. Responden dalam penelitian ini berjumlah 170 responden. Metode pengambilan sampel menggunakan purposive sampling serta menggunakan analisis statistik deskriptif. Pada penelitian ini diperoleh bahwa semua hipotesis didukung. Dari hasil penelitian ini disarankan kepada manajer perusahaan mengatur kembali pemyediaan informasi termasuk ketersediaan EWOM pada perusahaan agar lebih memudahkan konsumen ketika mencari informasi.
T This study aims to analyze the effect of EWOM on Brand Image, EWOM on Trust, influence of Brand Image on Trust, influence of Trust on -Online Purchase Intention, influence of Brand Image on Online Purchase Intention, influence of EWOM on Online Purchase Intention in companies. . Respondents in this study amounted to 170 respondents. The sampling method used purposive sampling and used descriptive statistical analysis. In this study, it was found that all hypotheses were supported. From the results of this study, it is recommended that company managers rearrange the provision of information including the availability of EWOM at the company to make it easier for consumers when looking for information.