Gambaran kepuasan pasien terhadap pelayanan di instalasi radiologi : kajian pada pasien di instalasi radiologi Rumah Sakit Gigi dan Mulut Pendidikan Fakultas Kedokteran Gigi Universitas Trisakti
Nomor Panggil : 658 RAC g
Penerbit : FKG - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2023
Pembimbing 1 : Sri Lestari
Pembimbing 2 : Caesary Cloudya Panjaitan
Subyek : Patient satisfaction;Hospitals - Quality control
Kata Kunci : satisfaction, service, radiology, dentistry
Status Posting : Published
Status : Lengkap
No. | Nama File | Hal. | Link |
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1. | 2023_TA_KG_040001900115_Halaman-Judul.pdf | 13 | |
2. | 2023_TA_KG_040001900115_Lembar-Pengesahan.pdf | 4 | |
3. | 2023_TA_KG_040001900115_Bab-1_Pendahuluan.pdf | 3 | |
4. | 2023_TA_KG_040001900115_Bab-2_Tinjauan-Pustaka.pdf | 16 |
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5. | 2023_TA_KG_040001900115_Bab-3_Kerangka-Teori.pdf | 2 |
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6. | 2023_TA_KG_040001900115_Bab-4_Metode-Penelitian.pdf | 8 |
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7. | 2023_TA_KG_040001900115_Bab-5_Hasil-Penelitian.pdf | 10 |
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8. | 2023_TA_KG_040001900115_Bab-6_Pembahasan.pdf | 4 |
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9. | 2023_TA_KG_040001900115_Bab-7_Kesimpulan-dan-Saran.pdf | 1 |
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10. | 2023_TA_KG_040001900115_Daftar-Pustaka.pdf | 5 | |
11. | 2023_TA_KG_040001900115_Lampiran.pdf | 26 |
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L Latar Belakang: Kepuasan pasien merupakan salah satu indikator utama untukmenilai dan mengevaluasi kualitas pelayanan kesehatan. Rumah Sakit Gigi danMulut Pendidikan Fakultas Kedokteran Gigi Universitas Trisakti (RSGM-P FKGUSAKTI) menyediakan beberapa bentuk pelayanan, salah satunya adalah layananradiologi. Hasil kepuasan dapat dibagi menjadi 5 kategori, yaitu keandalan(reliability), jaminan (assurance), bukti fisik (tangibles), empati (empathy), dandaya tanggap (responsiveness). Tujuan: Untuk mengetahui gambaran kepuasanpasien terhadap pelayanan di Instalasi Radiologi RSGM-P FKG USAKTI. Metode:Penelitian observasional deskriptif dengan rancangan penelitian cross sectionalpada 108 responden. Instrumen pengumpulan data berupa kuesioner kepuasanpasien terdiri dari 20 pertanyaan mencakup 5 kategori, yaitu keandalan, jaminan,bukti fisik, empati, dan daya tanggap. Hasil: Berdasarkan hasil penelitian, pasienmerasa sangat puas terhadap pelayanan yang diberikan oleh Instalasi Radiologi baikpada kategori keandalan (reliability) dengan nilai rata-rata 3,34, jaminan(assurance) 3,35, bukti fisik (tangibles) 3,44, empati (empathy) 3,38, dan dayatanggap (responsiveness) 3,34. Kesimpulan: Tingkat kepuasan pasien terhadappelayanan di Instalasi Radiologi RSGM-P FKG USAKTI adalah sangat puas.
B Background: Patient satisfaction is one of the main indicators to assess andevaluate the quality of health services. Dental Teaching Hospital, Faculty ofDentistry, University of Trisakti (RSGM-P FKG USAKTI) provides several formsof services, one of which is radiology services. The results of satisfaction can bedivided into 5 categories; reliability, assurance, tangibles, empathy, andresponsiveness. Objective: To determine patient satisfaction with services at theDental Radiology Installation of the RSGM-P FKG USAKTI. Methods:Descriptive observational study with a cross sectional study design on 108respondents. The data collection instrument was a patient satisfaction questionnaireconsisting of 20 questions divided into 5 categories; reliability, assurance,tangibles, empathy, and responsiveness. Results: Based on this study, patients werevery satisfied with the services provided by the Dental Radiology Installation withan average score of the reliability category is 3.34, the assurance 3.35, the tangibles3.44, the empathy 3.38, and the responsiveness 3.34. Conclusion: The level ofpatient satisfaction with the services at the Dental Radiology Installation of RSGMPFKG USAKTI is very satisfied.