DETAIL KOLEKSI

Anteseden dan konsekuensi dari customer attitude dalam industri skincare di indonesia


Oleh : Azra Zinedine Rahman

Info Katalog

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2025

Pembimbing 1 : Fatik Rahayu

Kata Kunci : Celebrity Influencer Credibility, Celebrity Influencer Attractiveness, Online Customer Reviews, Atti

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2025_SK_SMJ_022002105004_Halaman-Judul.pdf
2. 2025_SK_SMJ_022002105004_Surat-Pernyataan-Revisi-Terakhir.pdf 1
3. 2025_SK_SMJ_022002105004_Surat-Hasil-Similaritas.pdf 1
4. 2025_SK_SMJ_022002105004_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf 1
5. 2025_SK_SMJ_022002105004_Lembar-Pengesahan.pdf 1
6. 2025_SK_SMJ_022002105004_Pernyataan-Orisinalitas.pdf 1
7. 2025_SK_SMJ_022002105004_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf 1
8. 2025_SK_SMJ_022002105004_Bab-1.pdf
9. 2025_SK_SMJ_022002105004_Bab-2.pdf
10. 2025_SK_SMJ_022002105004_Bab-3.pdf
11. 2025_SK_SMJ_022002105004_Bab-4.pdf
12. 2025_SK_SMJ_022002105004_Bab-5.pdf
13. 2025_SK_SMJ_022002105004_Daftar-Pustaka.pdf
14. 2025_SK_SMJ_022002105004_Lampiran.pdf

I Industri perawatan kulit di Indonesia mengalami pertumbuhan signifikan yang didorong oleh peran media sosial dan preferensi konsumen Generasi Z dan Milenial terhadap produk kecantikan. Penelitian ini menyoroti isu-isu utama, yaitu peran kredibilitas influencer, daya tarik influencer, dan ulasan pelanggan daring dalam memengaruhi sikap konsumen, serta dampaknya terhadap kesadaran merek, loyalitas merek, dan niat pembelian ulang. Penelitian ini bertujuan mengidentifikasi hubungan antara elemen-elemen tersebut guna memahami bagaimana strategi pemasaran berbasis influencer dapat memengaruhi perilaku konsumen, melalui pendekatan kuantitatif dengan survei terhadap 209 responden yang mengikuti influencer kecantikan dan membeli produk yang direkomendasikan. Selanjutnya data yang ditemukan dianalisis menggunakan Structural Equation Modeling (SEM) guna menguji hipotesis hubungan antar variabel. Temuan penelitian menunjukkan bahwasannya kredibilitas influencer dan ulasan pelanggan daring memiliki pengaruh signifikan terhadap sikap konsumen, yang kemudian berdampak pada peningkatan kesadaran merek dan loyalitas merek. Namun, daya tarik influencer tidak menunjukkan pengaruh signifikan terhadap sikap konsumen, yang menunjukkan bahwa elemen estetika tidak selalu menjadi determinan utama. Selain itu, kesadaran merek berpengaruh positif terhadap niat pembelian ulang, sedangkan loyalitas merek tidak signifikan dalam memengaruhi niat tersebut. Penelitian ini memberikan kontribusi akademik dalam memahami perilaku konsumen di era digital dan menawarkan wawasan praktis bagi perusahaan untuk memaksimalkan efektivitas strategi pemasaran berbasis influencer di industri kecantikan yang semakin kompetitif.

T The skincare industry in Indonesia has experienced significant growth driven by the role of social media and the preferences of Generation Z and Millennial consumers towards beauty products. This study highlights key issues, namely the role of influencer credibility, influencer attractiveness, and online customer reviews in influencing consumer attitudes, and their impact on brand awareness, brand loyalty, and repurchase intention. This study aims to identify the relationship between these elements in order to understand how influencer-based marketing strategies can influence consumer behavior, through a quantitative approach with a survey of 209 respondents who follow beauty influencers and purchase recommended products. Furthermore, the data found was analyzed using Structural Equation Modeling (SEM) to test the hypothesis of the relationship between variables. The research findings show that influencer credibility and online customer reviews have a significant influence on consumer attitudes, which then have an impact on increasing brand awareness and brand loyalty. However, influencer attractiveness does not show a significant influence on consumer attitudes, indicating that aesthetic elements are not always the main determinant. In addition, brand awareness has a positive effect on repurchase intention, while brand loyalty is not significant in influencing this intention. This research provides academic contributions to understanding consumer behavior in the digital era and offers practical insights for companies to maximize the effectiveness of influencer-based marketing strategies in the increasingly competitive beauty industry.

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