Pengaruh service quality terhadap customer loyalty yang dimediasi customer satisfaction di e-commerce.
Info Katalog
File Repositori
Penerbit : FEB - Usakti
Kota Terbit : Jakarta
Tahun Terbit : 2024
Pembimbing 1 : Moch Sabur
Kata Kunci : service quality, customer satisfaction, customer loyalty, e-commerce
Status Posting : Published
Status : Lengkap
File Repositori
| No. | Nama File | Hal. | Link |
|---|---|---|---|
| 1. | 2024_SK_SMJ_022001701193_Halaman-Judul.pdf | ||
| 2. | 2024_SK_SMJ_022001701193_Surat-Pernyataan-Revisi-Terakhir.pdf | 1 | |
| 3. | 2024_SK_SMJ_022001701193_Surat-Hasil-Similaritas.pdf | 1 | |
| 4. | 2024_SK_SMJ_022001701193_Halaman-Pernyataan-Persetujuan-Publikasi-Tugas-Akhir-untuk-Kepentingan-Akademis.pdf | 1 | |
| 5. | 2024_SK_SMJ_022001701193_Lembar-Pengesahan.pdf | ||
| 6. | 2024_SK_SMJ_022001701193_Pernyataan-Orisinalitas.pdf | 1 | |
| 7. | 2024_SK_SMJ_022001701193_Formulir-Persetujuan-Publikasi-Karya-Ilmiah.pdf | ||
| 8. | 2024_SK_SMJ_022001701193_Bab-1.pdf | 8 | |
| 9. | 2024_SK_SMJ_022001701193_Bab-2.pdf | 16 |
|
| 10. | 2024_SK_SMJ_022001701193_Bab-3.pdf | 22 |
|
| 11. | 2024_SK_SMJ_022001701193_Bab-4.pdf | 11 |
|
| 12. | 2024_SK_SMJ_022001701193_Bab-5.pdf | ||
| 13. | 2024_SK_SMJ_022001701193_Daftar-Pustaka.pdf | ||
| 14. | 2024_SK_SMJ_022001701193_Lampiran.pdf |
|
P Penelitian ini menganalisis pengaruh kualitas layanan terhadap loyalitas pelanggan yang dimediasi oleh kepuasan pelanggan menggunakan pendekatan kuantitatif dengan metode survey.penelitian ini memberikan wawasan tentang pentingnya kualitas layanan dalam meningkatkan kepuasan dan loyalitas pelanggan di e-commerce Tokopedia.
T This study analyzes the impact of service quality on customer loyalty, mediated by customer satisfaction.this research provides insights into the importance of service quality in enchancing customer satisfaction and loyalty on Tokopedia e-commerce.
Pengaruh corporate social responsibility terhadap customer loyalty melalui corporate image dan customer satisfaction
FEB - Usakti
Pengaruh confidence benefit dan special treatment benefit terhadap commitment dan customer loyalty
FEB - Usakti
Pengaruh offline experience terhadap customer loyalty serta dampaknya pada brand equity
FEB - Usakti
Peran customer engagement dalam memediasi pengaruh gamification terhadap repurchase intention
FEB - Usakti
Pengaruh customer satisfaction, brand image dan brand love terhadap brand loyalty restoran fast food di jakarta
FEB - Usakti
Pengaruh service quality, perceived value, storeatmosphere terhadap customer satisfaction danpurchase intention
FEB - Usakti
Pengaruh social presence dan live streaming quality terhadap purchase intention pada e-commerce
FEB - Usakti
Pengaruh social media promotion terhadap customer loyalty melalui commitment, trust dan satisfaction
FEB - Usakti
Hubungan service quality, utilitarian value, hedonic value, customer satisfaction dan word-of-mouth intention
FEB - Usakti
Pengaruh interactional fairness terhadap customer satisfaction dan behavioral intention
FEB - Usakti
Analisis pengaruh kualitas jasa terhadap kepuasan pelanggan pada maskapai penerbangan Riau Airlines
FEB - Usakti
Analisis pengaruh praktek TQM terhadap kualitas jasa dan orientasi pasar pada perusahaan jasa
FEB - Usakti
Pengaruh harga, aneka ragam produk, kualitas, dan pelayanan karyawan terhadap kepuasan toko
FEB - Usakti
Pengaruh perceived service quality dan perceived price terhadap repurchase intention pada provider telepon genggam
FEB - Usakti
Pengaruh karakteristik lingkungan pembelian terhadap loyalitas pelanggan melalui kepuasaan pelanggan
FEB - Usakti
Pengaruh customer perceived value dan customer satisfaction terhadap behavioral intention
FEB - Usakti
Pengaruh propensity to trust, satisfaction, perceived quality terhadap loyalty melalui trust
FEB - Usakti
Antecedents dari repurchase intention, word-of-mouth dan feedback pada industri penerbangan low cost carrier
FEB - Usakti
Pengaruh customer satisfaction, inertia dan zone of tolerance terhadap customer loyalty
FEB - Usakti
Hubungan antara relationship quality, cooperation dan customer loyalty pada bisnis waralaba
FEB - Usakti
Hubungan jenis transaksi pembayaran dengan kepuasan pelanggan online pada sub forum komunitas otomotif www.kaskus.us
FEB - Usakti
Pengaruh kepuasan kerja terhadap kualitas layanan melalui komitmen organisasi karyawan Hotel Menara Penisula Jakarta
FEB - Usakti
Pengaruh customer knowledge terhadap service quality yang dimediasi oleh customer relationship management
FEB - Usakti
Info Koleksi Skripsi
Universitas
Fakultas
- FH (1764)
- FEB (7640)
- FK (2276)
- FKG (3679)
- FTSP (1207)
- FTI (3547)
- FTKE (2572)
- FALTL (2121)
- FSRD (762)