DETAIL KOLEKSI

Pengaruh social presence terhadap customer purchase intention pada live streaming di e-commerce


Oleh : Putri Aryani

Info Katalog

Nomor Panggil : 022002001204

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2023

Pembimbing 1 : Husna Leila Yusran

Subyek : Immersive art experiences;Marketing -- Management

Kata Kunci : social presence, immersive experience, positive emotions, customer purchase intention, live streamin

Status Posting : Published

Status : Lengkap


File Repositori
No. Nama File Hal. Link
1. 2024_TA_SMJ_022002001204_Halaman-Judul.pdf
2. 2024_TA_SMJ_022002001204_Lembar-Pengesahan.pdf
3. 2024_TA_SMJ_022002001204_Bab-1-Pendahuluan.pdf
4. 2024_TA_SMJ_022002001204_Bab-2-Tinjauan-Pustaka.pdf
5. 2024_TA_SMJ_022002001204_Bab-3-Metodologi-Penelitian.pdf
6. 2024_TA_SMJ_022002001204_Bab-4-Analisis-dan-Pembahasan.pdf
7. 2024_TA_SMJ_022002001204_Bab-5-Kesimpulan.pdf 5
8. 2024_TA_SMJ_022002001204_Daftar-Pustaka.pdf
9. 2024_TA_SMJ_022002001204_Lampiran.pdf

P Penelitian ini bertujuan untuk menganalisis pengaruh social presence terhadap customer purchase intention yang dimediasi oleh immersive experience dan dimoderasi oleh positive emotions pada saat live streaming melalui platform e-commerce di Jabodetabek. Metode pengumpulan data yang digunakan dalam penelitian ini adalah data primer yang diperoleh dengan cara menyebarkan kuesioner melalui Google Form kepada responden yang memenuhi persyaratan. Kriteria responden pada penelitian ini merupakan pengguna E-commerce yang pernah menonton live streaming paling tidak satu kali dalam satu bulan terakhir. Teknik pengambilan sampel yang digunakan adalah purposive sampling melalui kuesioner yang telah diisi oleh 141 responden. Metode analisis data menggunakan Structural Equation Model (SEM) dengan program AMOS dan SPSS. Variabel independen dalam penelitian ini adalah Social Presence dan variabel penelitian dalam penelitian ini adalah Customer Purchase Intention. Dalam penelitian ini, juga terdapat variabel mediasi yaitu Immersive Experience dan variabel moderasi yaitu Positive Emotions. Hasil penelitian ini diperoleh social presence berpengaruh positif terhadap immersive experience dan customer purchase intention, immersive experience memediasi pengaruh social presence terhadap customer purchase intention, positive emotions memoderasi pengaruh social presence terhadap immersive experience. Dengan demikian penelitian ini menunjukan bahwa immersive experience mediasi pengaruh social presence terhadap customer purchase intention. Positive emotions memoderasi pengaruh social presence terhadap immersive experience. Penelitian selanjutnya, diharapkan dapat menjangkau lebih luas responden serta menambah variabel lain seperti trust agar penelitian ini lebih komprehensif.

T This study aims to analyze the effect of social presence on customer purchase intention mediated by immersive experience and moderated by positive emotions when live streaming through e-commerce platforms in Jabodetabek. The data collection method used in this study is primary data obtained by distributing questionnaires via Google Form to respondents who meet the requirements. The criteria for respondents in this study are E-commerce users who have watched live streaming at least once in the last month. The sampling technique used was purposive sampling through a questionnaire that had been filled out by 141 respondents. The data analysis method uses the Structural Equation Model (SEM) with the AMOS and SPSS programs. The independent variable in this study is Social Presence and the research variable in this study is Customer Purchase Intention. In this study, there are also mediating variables, namely Immersive Experience and moderating variables, namely Positive Emotions. The results of this study obtained that social presence has a positive effect on immersive experience and customer purchase intention, immersive experience mediates the effect of social presence on customer purchase intention, positive emotions moderate the effect of social presence on immersive experience. Thus this study shows that immersive experience mediates the effect of social presence on customer purchase intention. Positive emotions moderate the influence of social presence on immersive experience. Future research is expected to reach a wider range of respondents and add other variables such as trust to make this research more comprehensive.

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