DETAIL KOLEKSI

Pengaruh organization excellence organization culture, dan customer service quality terhadap organization performance pada karyawan PT. Bank Central Asia Tbk


Oleh : Maya Werdiningtyas

Info Katalog

Nomor Panggil : 022001701170

Penerbit : FEB - Usakti

Kota Terbit : Jakarta

Tahun Terbit : 2022

Pembimbing 1 : Wiwik Robiyatul Adawiyah

Subyek : Personnel management;Customer satisfaction - Marketing

Kata Kunci : organizational excellence, organizational culture, customer service quality, organizational performa


File Repositori
No. Nama File Ukuran (KB) Status
1. 2022_TA_SMJ_022001701170_Halaman-Judul.pdf 1118.74
2. 2022_TA_SMJ_022001701170_Lembar-Pengesahan.pdf 1236.51
3. 2022_TA_SMJ_022001701170_Bab-1-Pendahuluan.pdf 769.72
4. 2022_TA_SMJ_022001701170_Bab-2-Tinjauan-Pustaka.pdf 1110.16
5. 2022_TA_SMJ_022001701170_Bab-3-Metode-Penelitian.pdf 1189.42
6. 2022_TA_SMJ_022001701170_Bab-4-Analisis-dan-Pembahasan.pdf 1355.21
7. 2022_TA_SMJ_022001701170_Bab-5-SImpulan,-Implikasi,-Keterbatasan-dan-Saran.pdf 740.08
8. 2022_TA_SMJ_022001701170_Daftar-Pustaka.pdf 865.01
9. 2022_TA_SMJ_022001701170_Lampiran.pdf 2974.7

T Tujuan dari penelitian ini adalah menganalisis pengaruh organizational excellence, organizational culttture dan customer service quality terhadap organizational performance pada karyawan PT. Bank Central Asia TBK (BCA) Cabang Serang. Variabel independen dalam penelitian ini adalah organizational excellence, organizational culture, customer service quality dan variabel dependen dalam penelitian ini adalah organizational performance. Responden dalam penelitian ini sebanyak 50 karyawan. Pengambilan sampel dalam penelitian ini menggunakan sampling jenuh dan metode analisis menggunakan regresi berganda.Hasil penelitian menyimpulkan bahwa (1) Organizational Excellence berpengaruh terhadap Organizational Performance, (2) Organizational Culture berpengaruh terhadap Organizational Performance, (3) Customer Service Quality berpengaruh terhadap Organizational Performance. Hasil dari penelitian ini yaitu untuk dapat mempertahankan organizational excellence, organizational culture, dan customer service quality sehingga dapat meningkatkan organizational performance pada karyawan PT. Bank Central Asia TBK (BCA) Cabang Serang.

T The purpose of this study was to analyze the effect of organizational excellence, organizational culture and quality of customer service on organizational performance of employees of PT. Bank Central Asia TBK (BCA) Serang Branch. The independent variables in this study are organizational excellence, organizational culture, customer service quality and the dependent variable in this study is organizational performance. Respondents in this study were 50 employees. Sampling in this study using saturated sampling and regression analysis method using multiples.The conclusion is that (1) Organizational Excellence has an effect on Organizational Performance, (2) Organizational Culture has an effect on Organizational Performance, (3) Customer Service Quality has an effect on Organizational Performance. The results of this study are to be able to maintain organizational excellence, organizational culture, and quality of customer service so as to improve organizational performance on employees of PT. Bank Central Asia TBK (BCA) Serang Branch.

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