DAFTAR ARTIKEL
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Mutiara S. Panggabean
36
Organizational Commitment
The paper studies the comparability of organizational commitment according to different individual characteristic consists of sexes, age, education, tenure, marriage status and dependants. The organizational commitment is measured by three dimensions: continuance, affective, and normative commitments. The samples are student of University of Indonesia and University of Trisakti. By using ANOVA and Post-Hoc Pair wise Multiple Comparison and Independent T-test, the study concludes that organizational commitment is differed based on individual characteristic on of sexes, age, education, tenure, marriage status and dependants. However, based on partial organizational commitment, the study concludes that age, sexes, educational level, marriage status and total dependants show the distinction on affective commitment. Only in educational level shows the difference on tenure.
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Farida Jasfar
46
Service quality
This research is designed to examine the dimension of service quality, specifically applied technical and functional and functional quality in solution provider companies in Jakarta. This research also aims to determine the dimensions of service quality by comparing the SERQUAL of Parasuraman, Zeithaml and Berry (1985), Gronroos (1990), and Lapierre (1996).nThe degrees of service quality based on technical and functional quality were measured by using the Likert scale, and a data analysis method by employing confirmatory factor analysis.nThe research findings disclosed that there are significant dimensions in service quality based on technical and functional quality. For the technical quality dimension, reliability and trust are more significant than other dimensions. However, concerning the different findings functional quality dimension based on sales, and the whole variable (reliability and trust, attitude and behavior, accessibility and flexibility, and consumer participation) were significant, except the recovery variable. Finally, the functional quality dimension, based on maintenance and the whole variable (reliability and trust, attitude and behavior, recovery, accessibility and flexibility, and consumer participation) was significant. n
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Hartini
16
Agency problem
Agency problem is a potential conflict interest between shareholders and managers. Managers are agents of shareholders, they will take corporate actions that maximize their own utility, such as right issue, they made a right issue announcement because they require much money to make an investment or to expand the firm. These actions will not necessarily be consistent with firm value maximation. The shareholders want the fund to be paid as dividends. Theoretically, right issue announcement will be met with a negative shareholders reaction, which mean the stock price will decrease after the announcement will be decrease after the announcement of right issue. The objective of this research is to verify empirically the existence of agency problem when right issue announcement. This research examines 63 firms that made right issue announcement. In the other hand, this research also examines 20 firms from banking sector made right issue announcement in Jakarta Stock Exchange during 1998 to June 2001. The analysis method is using Market Model, that apply to estimate the stock performances are market return, stock return, beta, alpha, abnormal return and cumulative abnormal return. Overall, the results of this research indicate that agency problem haven’t happened when right issue announcement, because there are no significant differences statistically among cumulative abnormal return before and after right issue announcement.n
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Sofyan Syafri Harahap
22
Management control
The efficacy of Board Commissioner in executing its control function has many problems. Due to the lack of expertise of members. To solve this issue, the regulator encourages to establish audit committee to link Board of Commissioner Board of Director and internal audit function. The paper discuss how to optimize the control function in “good corporate government environment” by maintaining the good relationship between Board of Commissioner and Independent Auditor.
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